[Njtechdiv] Altice cable box

[Lori Falk]

Any additional information on Altice One would be appreciated.  How has your
experience been thus far?
What is accessible, what is not?
Did they make you a special offer?

I have also been contacted and I am still considering it
The offer is only good until the end of January.
The Altice One app for the IOS version is not fully accessible to Voice Over
according to the test the rep did upon my inquiry of it.

Thanks in advance for any additional information.
Lori Falk


-----Original Message-----
From: Njtechdiv [mailto:njtechdiv-bounces at nfbnet.org] On Behalf Of Mario
Brusco via Njtechdiv
Sent: Wednesday, January 2, 2019 12:20 PM
To: Tracy Carcione via Njtechdiv <njtechdiv at nfbnet.org>
Cc: Mario Brusco <mrb620 at hotmail.com>
Subject: Re: [Njtechdiv] Altice cable box

		could you reveal "the name/title/phone number of the person
who had contacted you from the Accessibility section of the company? I'd
like to tuck away the info so when or if we, my family) decide to get Altice
One, I'll have a contact to help get the right installer.


-------- Original Message --------
From: Tracy Carcione via Njtechdiv [mailto:njtechdiv at nfbnet.org]
Sent: Sat, Dec 29, 2018 11:59 AM EST
To: 'New Jersey Technology Division List'
Cc: Tracy Carcione; 'Discussion of accessible home electronics and
appliances'
Subject: [Njtechdiv] Altice cable box

Last week, a guy came to install an accessible cable box, but he had no clue
about how to make it accessible, so we sent him away.  He, and many other
people we contacted, said the only accessibility was being able to talk to
the remote, which isn’t much, in my book.  Then my husband called everyone
he could at Optimum, which was very annoying, but I remembered the name of
the person who had contacted me from the Accessibility section of the
company, and eventually we got in touch with her.  She actually knew the
talking features we wanted, and she said she’d set us up with an installer
who really understood the accessibility features of the new box.  Yesterday
the guy came and installed it, then explained how it works.  And it works
pretty well!
It’s not perfect, but it’s a heck of a lot more accessible than anything
I’ve ever had before.  A biggy for me is that I can now deal with the DVR by
myself.  I can record programs, watch the one I want, and delete it, or save
it, if I want.  Imagine that!

Anyway, it all worked out, though it took a lot of phone time to do it.

It’s the Altice One box from Optimum, which seems similar to others I’ve
heard about.

Tracy


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