[Njtechdiv] Altice cable box

[Tracy Carcione]

Hi Lori.
Optimum waived the box charge, because we need the accessible box, and we
were replacing the old "solution" which didn't really work well at all.
I'm happy with the Altice box.  It's a bit slow to respond sometimes,, and
I'm still experimenting with moving ahead in time to set a recording for
later in the day.  It does tell me what channel I'm on, what show is on,
and, if I want, a synopsis of the show.  I can use the DVR now, which I
really like.  I can set up a recording, watch the recording I want, and
save or delete it.
I can set the SAP on or off.
I haven't gotten it to read the TV guide, but I think our Newsline TV
listings are faster to read anyway.
I didn't ask about the app.  The Optimum app has never been accessible, so
I don't even think about it anymore.
Tracy

> Any additional information on Altice One would be appreciated.  How has
> your
> experience been thus far?
> What is accessible, what is not?
> Did they make you a special offer?
>
> I have also been contacted and I am still considering it
> The offer is only good until the end of January.
> The Altice One app for the IOS version is not fully accessible to Voice
> Over
> according to the test the rep did upon my inquiry of it.
>
> Thanks in advance for any additional information.
> Lori Falk
>
>
> -----Original Message-----
> From: Njtechdiv [mailto:njtechdiv-bounces at nfbnet.org] On Behalf Of Mario
> Brusco via Njtechdiv
> Sent: Wednesday, January 2, 2019 12:20 PM
> To: Tracy Carcione via Njtechdiv <njtechdiv at nfbnet.org>
> Cc: Mario Brusco <mrb620 at hotmail.com>
> Subject: Re: [Njtechdiv] Altice cable box
>
> 		could you reveal "the name/title/phone number of the person
> who had contacted you from the Accessibility section of the company? I'd
> like to tuck away the info so when or if we, my family) decide to get
> Altice
> One, I'll have a contact to help get the right installer.
>
>
> -------- Original Message --------
> From: Tracy Carcione via Njtechdiv [mailto:njtechdiv at nfbnet.org]
> Sent: Sat, Dec 29, 2018 11:59 AM EST
> To: 'New Jersey Technology Division List'
> Cc: Tracy Carcione; 'Discussion of accessible home electronics and
> appliances'
> Subject: [Njtechdiv] Altice cable box
>
> Last week, a guy came to install an accessible cable box, but he had no
> clue
> about how to make it accessible, so we sent him away.  He, and many other
> people we contacted, said the only accessibility was being able to talk to
> the remote, which isn’t much, in my book.  Then my husband called everyone
> he could at Optimum, which was very annoying, but I remembered the name of
> the person who had contacted me from the Accessibility section of the
> company, and eventually we got in touch with her.  She actually knew the
> talking features we wanted, and she said she’d set us up with an installer
> who really understood the accessibility features of the new box.
>  Yesterday
> the guy came and installed it, then explained how it works.  And it works
> pretty well!
> It’s not perfect, but it’s a heck of a lot more accessible than anything
> I’ve ever had before.  A biggy for me is that I can now deal with the DVR
> by
> myself.  I can record programs, watch the one I want, and delete it, or
> save
> it, if I want.  Imagine that!
>
> Anyway, it all worked out, though it took a lot of phone time to do it.
>
> It’s the Altice One box from Optimum, which seems similar to others I’ve
> heard about.
>
> Tracy
>
>
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