[NJTechDiv] Does Anyone Use a Samsung Galaxy A10E Phone? Trying to Get Tech Help re: Text to Speech and TalkBack

[Serena Cucco]

Hi Ruth,

When I purchase new iPhones, I always go to the Verizon store and ask them
to set up VoiceOver for me.  That's not cheating. lol  I'm decent with
technology.  Hopefully, the lady and her husband have someone who could
drive them to their wireless carrier's (cell phone provider) store.  I'm
sorry I cannot be more helpful.

Serena

On Sun, Feb 27, 2022 at 7:09 PM Miss Ruth Williams via NJTechDiv <
njtechdiv at nfbnet.org> wrote:

> Hi, all,
>
> I've cleared posting this request with Janie, and I know it's a long-shot,
> but, does anyone use a Samsung Galaxy A10E phone? And, if so, would you
> be willing to walk someone through the steps to work the text-to-speech
> and talkback processes? There's a newly-blind, elderly lady who is lost
> without her phone, and her husband is overwhelmed already with her care.
> They are both terribly depressed and she needs her phone to get connected
> to the world again.
>
> I've googled it and see what the steps are, but they won't be able to do
> it without some hand-holding from someone who's used these features before.
> If at all possible, I'm hoping someone can talk to the husband on his phone
> so he can set it up for his wife, and he's not very tech savvy. I know it's
> a lot to ask, but any help would be greatly appreciated.
>
> Thank you so much for any assistance or suggestions you might offer.
>
> Take good care,
>
> Miss Ruth
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