[NJTechDiv] Does Anyone Use a Samsung Galaxy A10E Phone? Trying to Get Tech Help re: Text to Speech and TalkBack

[Serena Cucco]

Hi again Ruth,

Another idea.  The NFB National Center has a technology answer line.  You
could call them and see if they know someone who can help your friend and
her husband.  NFB main number: (1 410) 659-9314.  You'll hear a greeting
that gives a list of extensions to dial.  One of those is the technology
answer line.  You might have to leave a message initially.

Good luck!

Serena

On Sun, Feb 27, 2022 at 7:09 PM Miss Ruth Williams via NJTechDiv <
njtechdiv at nfbnet.org> wrote:

> Hi, all,
>
> I've cleared posting this request with Janie, and I know it's a long-shot,
> but, does anyone use a Samsung Galaxy A10E phone? And, if so, would you
> be willing to walk someone through the steps to work the text-to-speech
> and talkback processes? There's a newly-blind, elderly lady who is lost
> without her phone, and her husband is overwhelmed already with her care.
> They are both terribly depressed and she needs her phone to get connected
> to the world again.
>
> I've googled it and see what the steps are, but they won't be able to do
> it without some hand-holding from someone who's used these features before.
> If at all possible, I'm hoping someone can talk to the husband on his phone
> so he can set it up for his wife, and he's not very tech savvy. I know it's
> a lot to ask, but any help would be greatly appreciated.
>
> Thank you so much for any assistance or suggestions you might offer.
>
> Take good care,
>
> Miss Ruth
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