[NJTechDiv] Alt shortcut key not working in Adobe Reader

[Serena Cucco]

Hi all,

When I tried to make Adobe run in a maxamized window, Adobe said I need
administrative permission to make this change.  I'm using my personal
computer, not a work computer.  Why would Adobe say I need administrative
permission?  Then, when I tried alt H and E to try to get to the repair
option, nothing happened.  Would uninstalling Adobe and then reinstalling
it work?

Thanks,
Serena

On Sun, Oct 29, 2023 at 10:39 AM Mario Brusco via NJTechDiv <
njtechdiv at nfbnet.org> wrote:

> Try performing a repair by pressing alt+h followed by e. Once the
> process is done, try to access the menu bar as you mentioned by pressing
> alt followed by a right arrow  thru the menus.
>
>
> -------- Original Message --------
> From: Serena Cucco via NJTechDiv [mailto:njtechdiv at nfbnet.org]
> Sent: Saturday, October 28, 2023 at 8:06 PM
> To: New Jersey Technology Division List <njtechdiv at nfbnet.org>
> Cc: Serena Cucco <serena.c.cucco at gmail.com>
> Subject: [NJTechDiv] Alt shortcut key not working in Adobe Reader
> Hi all,
>
> When I press the Alt key trying to bring up the menu bar in Adobe
> Reader, Jaws isn't reading.  I presume this means the shortcut isn't
> working.  When I use the left and right arrow keys to make Jaws read the
> menus, it isn't working, either.  The only shortcut key that's working
> is Alt F to bring up the File menu, not the menu I'm looking for! :-(  I
> googled it to no avail.  I installed the latest Jaws update today.  I
> also checked for updates in Adobe, but there aren't any available.  Does
> anybody know what might be going on?
>
> Thanks,
> Serena
>
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