[NJTechDiv] Alt shortcut key not working in Adobe Reader

[Serena Cucco]

Hi all,

After uninstalling Adobe Reader and reinstalling it, the problem still was
present.  I googled some more.  Turns out, Adobe has rolled out a new look
to Adobe Reader.  In the file menu very far down is a checkbox Disable New
Adobe Reader.  I checked the box.  Victory! :-)  Jaws users beware of the
new Adobe Reader look.  It's set as the default when you install the
reader.  Please disable it!

Serena

Serena

On Mon, Oct 30, 2023 at 2:49 PM Mario Brusco via NJTechDiv <
njtechdiv at nfbnet.org> wrote:

> Are you able to pop open the help menu by pressing alt+h?
> If so, down arrow to the repair installation option and press the enter
> key. If not, you most likely have a corrupted installation in which
> you'd have to download and install a fresh copy of the program.
> I'm not sure if it is necessary to uninstall what you have first.
>
> -------- Original Message --------
> From: Serena Cucco via NJTechDiv [mailto:njtechdiv at nfbnet.org]
> Sent: Monday, October 30, 2023 at 12:37 PM
> To: New Jersey Technology Division List <njtechdiv at nfbnet.org>
> Cc: Serena Cucco <serena.c.cucco at gmail.com>
> Subject: [NJTechDiv] Alt shortcut key not working in Adobe Reader
> Hi all,
>
> When I tried to make Adobe run in a maxamized window, Adobe said I need
> administrative permission to make this change.  I'm using my personal
> computer, not a work computer.  Why would Adobe say I need
> administrative permission?  Then, when I tried alt H and E to try to get
> to the repair option, nothing happened.  Would uninstalling Adobe and
> then reinstalling it work?
>
> Thanks,
> Serena
>
> On Sun, Oct 29, 2023 at 10:39 AM Mario Brusco via NJTechDiv
> <njtechdiv at nfbnet.org <mailto:njtechdiv at nfbnet.org>> wrote:
>
>      Try performing a repair by pressing alt+h followed by e. Once the
>      process is done, try to access the menu bar as you mentioned by
>      pressing
>      alt followed by a right arrow  thru the menus.
>
>
>      -------- Original Message --------
>      From: Serena Cucco via NJTechDiv [mailto:njtechdiv at nfbnet.org
>      <mailto:njtechdiv at nfbnet.org>]
>      Sent: Saturday, October 28, 2023 at 8:06 PM
>      To: New Jersey Technology Division List <njtechdiv at nfbnet.org
>      <mailto:njtechdiv at nfbnet.org>>
>      Cc: Serena Cucco <serena.c.cucco at gmail.com
>      <mailto:serena.c.cucco at gmail.com>>
>      Subject: [NJTechDiv] Alt shortcut key not working in Adobe Reader
>      Hi all,
>
>      When I press the Alt key trying to bring up the menu bar in Adobe
>      Reader, Jaws isn't reading.  I presume this means the shortcut isn't
>      working.  When I use the left and right arrow keys to make Jaws
> read the
>      menus, it isn't working, either.  The only shortcut key that's working
>      is Alt F to bring up the File menu, not the menu I'm looking for!
> :-(  I
>      googled it to no avail.  I installed the latest Jaws update today.  I
>      also checked for updates in Adobe, but there aren't any available.
> Does
>      anybody know what might be going on?
>
>      Thanks,
>      Serena
>
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