[NJTechDiv] New Support Eligibility Policy for JAWS, ZoomText, and Fusion

[Andy]

Freedom Scientific is changing its support policy in September.  Article here <https://blog.freedomscientific.com/new-support-eligibility-policy-for-jaws-zoomtext-and-fusion/> and pasted below.



Beginning September 1, phone and email technical support will be available exclusively for customers with a current Software Maintenance Agreement (SMA), an active subscription, or customers licensed for the current version of JAWS, ZoomText, or Fusion.

This change aligns our support policy with our licensing model and ensures consistent service for users. This change is for U.S. customers who receive technical support from Freedom Scientific.

Review Your License Status

Have questions or want to review your license status?

Send an email to SWOrders at Vispero.com <mailto:SWOrders at Vispero.com> or call 1 (800) 444-4443.

Use Our Online Resources

For access to all self-service support resources, visit freedomscientific.com/support <https://support.freedomscientific.com/support> or review the list of resources below:

FSCompanion <https://fscompanion.freedomscientific.com/> – Your AI-powered support assistant, available 24/7
Tech Support Articles <https://www.freedomscientific.com/support> – Search our knowledge base for quick help
Freedom Scientific Training Center <https://www.freedomscientific.com/training/> – Explore step-by-step guides, video lessons, and webinars
Enterprise Deployment Resources <https://www.freedomscientific.com/Enterprise> – IT setup guides
Downloads & Updates <https://www.freedomscientific.com/Downloads> – Latest software and requirements
Microsoft Accessibility Answer Desk <https://www.microsoft.com/en-us/accessibility/disability-answer-desk> – Accessibility support for Windows and Office
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