[nobe-l] How AMC Stole Christmas

[Kelly Thornbury]

Sharon, 

First, sorry to hear about your experience. Personally, if I were having the troubles with local theaters I might, instead of expressing anger over the theater staff’s lack of proper training to offer to train/educate the staff on the differences in equipment and settings. Seems like an opportunity to fix a problem instead of being upset over one; to educate and perhaps provide for a better experience/interaction between theater staff and other blind patrons. A chance to take charge of improving your theater experiences. 


> On Dec 25, 2015, at 3:12 PM, Danielle Shives via NOBE-L <nobe-l at nfbnet.org> wrote:
> 
> My local theater, which is a Regal theater, got the audio description equipment a few years ago, and my blind friends and I had many similar experiences to yours early on. I personally have received the equipment set up for the hearing-impaired, and also have been given headphones that did not work. One of my friends was given the equipment set up for the wrong movie. I don't know if the equipment at your theater is the same as ours, but we have discovered that there is an H setting for "hearing" and a V setting for "vision", so we started asking specifically for the V setting. Between that and the fact that I think they know us by now, we've had very little problem for a while. I always have my brother, who I see movies with and is sighted, double-check that it is on the correct setting as well, because the H or V is clearly visible on the device. As a side note, I check to make sure the headphones are working ahead of time by plugging them into my phone. Hope this helps; sorry you didn't get to enjoy Star Wars, but have a Merry Christmas!
> Danielle
> 
> --- nobe-l at nfbnet.org wrote:
> 
> From: Sharon Dudley via NOBE-L <nobe-l at nfbnet.org>
> To: National Organization of Blind Educators Mailing List <nobe-l at nfbnet.org>
> Cc: Sharon Dudley <sharon.a.dudley at gmail.com>
> Subject: Re: [nobe-l] How AMC Stole Christmas
> Date: Fri, 25 Dec 2015 16:48:00 -0500
> 
> Thanks for responding, Karl. Sometimes I feel like I'm the only one this
> happens to. The movie theaters have to get better about training their
> employees!
> 
> On Fri, Dec 25, 2015 at 4:16 PM, Karl Martin Adam via NOBE-L <
> nobe-l at nfbnet.org> wrote:
> 
>> Exactly the same thing happened to me.  My fiance and I went on the day
>> The Force Awakens came out, and we got the hearing impaired headphones.
>> They did give us a free set of tickets, so we're going to go back, but we
>> watched it through with her describing it for me--thankfully there weren't
>> any people near us that we bothered.  So far I've only gotten the right
>> headphones a third of the times I've gone and specifically asked like you
>> if they were the video description and not the sound boosting ones.
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