[nobe-l] How AMC Stole Christmas

[Sharon]

Kelly, you are absolutely right about what you say here. And that is exactly the path I chose the first dozen or so times the same issue came up. Today, I was calm, it was my husband Who did the angry confronting, because he was so frustrated that he tried so hard to please me, and it was ruined by the theater. And yes, I know in the greater scheme of things, I half hour wasted is not such a terrible thing. But they're not seeming to learn from their mistakes. The managers have promised every time that it would be better next time.

Sent from my iPhone

> On Dec 25, 2015, at 6:20 PM, Kelly Thornbury via NOBE-L <nobe-l at nfbnet.org> wrote:
> 
> Sharon, 
> 
> First, sorry to hear about your experience. Personally, if I were having the troubles with local theaters I might, instead of expressing anger over the theater staff’s lack of proper training to offer to train/educate the staff on the differences in equipment and settings. Seems like an opportunity to fix a problem instead of being upset over one; to educate and perhaps provide for a better experience/interaction between theater staff and other blind patrons. A chance to take charge of improving your theater experiences. 
> 
> 
>> On Dec 25, 2015, at 3:12 PM, Danielle Shives via NOBE-L <nobe-l at nfbnet.org> wrote:
>> 
>> My local theater, which is a Regal theater, got the audio description equipment a few years ago, and my blind friends and I had many similar experiences to yours early on. I personally have received the equipment set up for the hearing-impaired, and also have been given headphones that did not work. One of my friends was given the equipment set up for the wrong movie. I don't know if the equipment at your theater is the same as ours, but we have discovered that there is an H setting for "hearing" and a V setting for "vision", so we started asking specifically for the V setting. Between that and the fact that I think they know us by now, we've had very little problem for a while. I always have my brother, who I see movies with and is sighted, double-check that it is on the correct setting as well, because the H or V is clearly visible on the device. As a side note, I check to make sure the headphones are working ahead of time by plugging them into my phone. Hope this helps; sorry you didn't get to enjoy Star Wars, but have a Merry Christmas!
>> Danielle
>> 
>> --- nobe-l at nfbnet.org wrote:
>> 
>> From: Sharon Dudley via NOBE-L <nobe-l at nfbnet.org>
>> To: National Organization of Blind Educators Mailing List <nobe-l at nfbnet.org>
>> Cc: Sharon Dudley <sharon.a.dudley at gmail.com>
>> Subject: Re: [nobe-l] How AMC Stole Christmas
>> Date: Fri, 25 Dec 2015 16:48:00 -0500
>> 
>> Thanks for responding, Karl. Sometimes I feel like I'm the only one this
>> happens to. The movie theaters have to get better about training their
>> employees!
>> 
>> On Fri, Dec 25, 2015 at 4:16 PM, Karl Martin Adam via NOBE-L <
>> nobe-l at nfbnet.org> wrote:
>> 
>>> Exactly the same thing happened to me.  My fiance and I went on the day
>>> The Force Awakens came out, and we got the hearing impaired headphones.
>>> They did give us a free set of tickets, so we're going to go back, but we
>>> watched it through with her describing it for me--thankfully there weren't
>>> any people near us that we bothered.  So far I've only gotten the right
>>> headphones a third of the times I've gone and specifically asked like you
>>> if they were the video description and not the sound boosting ones.
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