[nobe-l] How AMC Stole Christmas

Sat Dec 26 00:32:08 UTC 2015

Perhaps this a difference between you and me, I wouldn’t have to know how they do it, I know how I would suggest they do it so it’s easy to understand the differences and markings. I also know how I would ask them to mark the equipment in such a way that I would know instantly before the show if I had the equipment I needed. I know I wouldn’t solely rely on the judgement or blindness skills of a sighted person to best determine the accommodations for my blindness. If training or refreshers are required more than once I offer that. Can’t tell you how many sessions I’ve had now with local iPhone sellers on VO. 

I truly feel bad for the original posters experience, I really do, but sometimes we can’t just ask for the accommodations, we need to be pro active. Not just “complain” about their training inadequacies but truly offer a solution; a method that they just may not know. All I’m saying is that if it’s not working they just might need some suggestions. 

> On Dec 25, 2015, at 4:38 PM, Karl Martin Adam via NOBE-L <nobe-l at nfbnet.org> wrote:
> 
> Kelly, do you know how the movi theater staff mark their equipment to determine what to give us?  Do you know where they store things and how they should determine what to give their customers?  I certainly don't.  I would be happy to help train them, but when they give me a set of headphones that don't have any indicating markings on them that I as a blind person can use and tell me their descriptive video and assure me that they're not the ones that merely make the movie louder for the hearing impaired, I don't know if they got it right until the movie starts, and I don't know how they distinguish which set of headphones does what.  That seems to me to be something someone from the theater who knows how they sort their equipment has to do the training on.
> 
> ----- Original Message -----
> From: Kelly Thornbury via NOBE-L <nobe-l at nfbnet.org
> To: National Organization of Blind Educators Mailing List <nobe-l at nfbnet.org
> Date sent: Fri, 25 Dec 2015 16:20:54 -0700
> Subject: Re: [nobe-l] How AMC Stole Christmas
> 
> Sharon,
> 
> First, sorry to hear about your experience. Personally, if I were having the troubles with local theaters I might, instead of expressing anger over the theater staff’s lack of proper training to offer to train/educate the staff on the differences in equipment and settings. Seems like an opportunity to fix a problem instead of being upset over one; to educate and perhaps provide for a better experience/interaction between theater staff and other blind patrons. A chance to take charge of improving your theater experiences.
> 
> 
> On Dec 25, 2015, at 3:12 PM, Danielle Shives via NOBE-L <nobe-l at nfbnet.org> wrote:
> 
> My local theater, which is a Regal theater, got the audio description equipment a few years ago, and my blind friends and I had many similar experiences to yours early on. I personally have received the equipment set up for the hearing-impaired, and also have been given headphones that did not work. One of my friends was given the equipment set up for the wrong movie. I don't know if the equipment at your theater is the same as ours, but we have discovered that there is an H setting for "hearing" and a V setting for "vision", so we started asking specifically for the V setting. Between that and the fact that I think they know us by now, we've had very little problem for a while. I always have my brother, who I see movies with and is sighted, double-check that it is on the correct setting as well, because the H or V is clearly visible on the device. As a side note, I check to make sure the headphones are working ahead of time by plugging them into my phone. Hope this helps; sorry you didn't get to enjoy Star Wars, but have a Merry Christmas!
> Danielle
> 
> --- nobe-l at nfbnet.org wrote:
> 
> From: Sharon Dudley via NOBE-L <nobe-l at nfbnet.org
> To: National Organization of Blind Educators Mailing List <nobe-l at nfbnet.org
> Cc: Sharon Dudley <sharon.a.dudley at gmail.com
> Subject: Re: [nobe-l] How AMC Stole Christmas
> Date: Fri, 25 Dec 2015 16:48:00 -0500
> 
> Thanks for responding, Karl. Sometimes I feel like I'm the only one this
> happens to. The movie theaters have to get better about training their
> employees!
> 
> On Fri, Dec 25, 2015 at 4:16 PM, Karl Martin Adam via NOBE-L <
> nobe-l at nfbnet.org> wrote:
> 
> Exactly the same thing happened to me.  My fiance and I went on the day
> The Force Awakens came out, and we got the hearing impaired headphones.
> They did give us a free set of tickets, so we're going to go back, but we
> watched it through with her describing it for me--thankfully there weren't
> any people near us that we bothered.  So far I've only gotten the right
> headphones a third of the times I've gone and specifically asked like you
> if they were the video description and not the sound boosting ones.
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