[nobe-l] How AMC Stole Christmas

Fri Dec 25 23:38:37 UTC 2015

Kelly, do you know how the movi theater staff mark their 
equipment to determine what to give us?  Do you know where they 
store things and how they should determine what to give their 
customers?  I certainly don't.  I would be happy to help train 
them, but when they give me a set of headphones that don't have 
any indicating markings on them that I as a blind person can use 
and tell me their descriptive video and assure me that they're 
not the ones that merely make the movie louder for the hearing 
impaired, I don't know if they got it right until the movie 
starts, and I don't know how they distinguish which set of 
headphones does what.  That seems to me to be something someone 
from the theater who knows how they sort their equipment has to 
do the training on.

 ----- Original Message -----
From: Kelly Thornbury via NOBE-L <nobe-l at nfbnet.org
To: National Organization of Blind Educators Mailing List 
<nobe-l at nfbnet.org
Date sent: Fri, 25 Dec 2015 16:20:54 -0700
Subject: Re: [nobe-l] How AMC Stole Christmas

Sharon,

First, sorry to hear about your experience. Personally, if I were 
having the troubles with local theaters I might, instead of 
expressing anger over the theater staffâ€™s lack of proper 
training to offer to train/educate the staff on the differences 
in equipment and settings. Seems like an opportunity to fix a 
problem instead of being upset over one; to educate and perhaps 
provide for a better experience/interaction between theater staff 
and other blind patrons. A chance to take charge of improving 
your theater experiences.

 On Dec 25, 2015, at 3:12 PM, Danielle Shives via NOBE-L 
<nobe-l at nfbnet.org> wrote:

 My local theater, which is a Regal theater, got the audio 
description equipment a few years ago, and my blind friends and I 
had many similar experiences to yours early on. I personally have 
received the equipment set up for the hearing-impaired, and also 
have been given headphones that did not work. One of my friends 
was given the equipment set up for the wrong movie. I don't know 
if the equipment at your theater is the same as ours, but we have 
discovered that there is an H setting for "hearing" and a V 
setting for "vision", so we started asking specifically for the V 
setting. Between that and the fact that I think they know us by 
now, we've had very little problem for a while. I always have my 
brother, who I see movies with and is sighted, double-check that 
it is on the correct setting as well, because the H or V is 
clearly visible on the device. As a side note, I check to make 
sure the headphones are working ahead of time by plugging them 
into my phone. Hope this helps; sorry you didn't get to enjoy 
Star Wars, but have a Merry Christmas!
 Danielle

 --- nobe-l at nfbnet.org wrote:

 From: Sharon Dudley via NOBE-L <nobe-l at nfbnet.org
 To: National Organization of Blind Educators Mailing List 
<nobe-l at nfbnet.org
 Cc: Sharon Dudley <sharon.a.dudley at gmail.com
 Subject: Re: [nobe-l] How AMC Stole Christmas
 Date: Fri, 25 Dec 2015 16:48:00 -0500

 Thanks for responding, Karl. Sometimes I feel like I'm the only 
one this
 happens to. The movie theaters have to get better about training 
their
 employees!

 On Fri, Dec 25, 2015 at 4:16 PM, Karl Martin Adam via NOBE-L <
 nobe-l at nfbnet.org> wrote:

 Exactly the same thing happened to me.  My fiance and I went on 
the day
 The Force Awakens came out, and we got the hearing impaired 
headphones.
 They did give us a free set of tickets, so we're going to go 
back, but we
 watched it through with her describing it for me--thankfully 
there weren't
 any people near us that we bothered.  So far I've only gotten 
the right
 headphones a third of the times I've gone and specifically asked 
like you
 if they were the video description and not the sound boosting 
ones.
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