[NOBE-L] Licensing exam

Mercedes Zapata memezapata at gmail.com
Tue Jul 7 18:41:46 UTC 2020

Hi Tara,

I cannot be of any help either but I just want to say that I am in the same
boat and feel your pain and frustration. No available testing slots
anywhere in California for me to take my own licensing exam with
double-time and extra breaks. So disheartening.

Take care,

On Mon, Jul 6, 2020 at 12:30 PM Tara Abella via NOBE-L <nobe-l at nfbnet.org>

> Hello all,
> I am currently going through the process of trying to take my licensing
> exam to add Teacher of the Blind and Low Vision to my elementary education
> and special education teaching license through Pearson in Indiana. I was
> originally scheduled to take the exam in April, but because of COVID-19,
> the testing facilities closed during the time when I was scheduled to take
> the exam. I was told on my account that I am not able to reschedule online
> because I receive accommodations for my test due to my blindness, and I am
> only able to schedule over the phone. Because of the volume of calls coming
> in, it took me over a week of calling every day and waiting on hold for
> over an hour during what the website said were non-peak hours to get ahold
> of someone to schedule my test. I then was told I would be contacted within
> 48 hours to let me know dates, times, and locations that would work with my
> reader for taking the exam. After a week, I still had heard nothing, so I
> spent another week trying to get ahold of someone. On Pearson‘s website, I
> found a customer service email which I contacted, but was told I could only
> contact the Pearson Vue accommodations line to check the status of my test
> and schedule a date. At the beginning of the second week, I was told that
> my test was in a cue and they would contact me once they had gotten to my
> Account, but refused to give me a timeframe or a direct phone number or
> email address I could contact if this didn’t happen. It has now been three
> weeks, I have heard nothing, and once again I am waiting hours on hold to
> get an update. I would like to know if anyone else is having this
> difficulty right now, and what steps I should take to get this test
> scheduled since I was told calling the Pearson Vue accommodations line was
> the only option for scheduling the test. This seems like an undue burden,
> and although I am trying to be sensitive because of the Covid
> circumstances, it is ridiculous that a non-disabled teacher can schedule a
> test directly on the website within 10 minutes, but I have been spending
> hours on the phone for the past month each weekday trying to get this
> scheduled. On top of this, I am running a summer program with another
> teacher, and do not have the time to dedicate to waiting hours on the phone
> each day to get this scheduled, but I need the licensing area in order to
> maintain my employment. I hope everyone is safe and well during this time.
> Thank you,
> Tara Abella
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