[Nyagdu] Fw: [Travelandtourism] FYI, FROM THE WHITEHOUSE

[Margo and Arrow]

----- Original Message ----- 
From: <STEPHANIELSCOTT at aol.com>
To: <travelandtourism at nfbnet.org>
Sent: Monday, January 30, 2012 10:32 AM
Subject: [Travelandtourism] FYI, FROM THE WHITEHOUSE


> TSA Helpline for Travelers with Disabilities
>
> Please see the below links and press release regarding a new service from
> the TSA for travel.
>
> _http://www.tsa.gov/press/releases/2011/1222.shtm_
> (http://www.tsa.gov/press/releases/2011/1222.shtm)
>
> _http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.
> shtm_
> (http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/tsa_cares.shtm)
>
> The Transportation Security Administration (TSA) announced the launch of
> TSA Cares today, a new helpline number designed to assist travelers with
> disabilities and medical
> conditions, prior to getting to the airport.  Travelers may call TSA Cares
> toll free at 1-855-787 2227 prior to traveling with  questions about
> screening policies, procedures and what to expect at the  security 
> checkpoint.
>
> “TSA Cares provides passengers with disabilities and medical needs another
> resource to use before they fly, so they know what to expect when going
> through  the screening process,” said TSA Administrator John Pistole. 
> “This
> additional  level of personal communication helps ensure that even those 
> who
> do not travel  often are aware of our screening policies before they 
> arrive
> at the  airport.”
>
> Since its inception, TSA has provided information to all travelers through
> its TSA Contact Center and Customer Service Managers in airports
> nationwide. TSA  Cares will serve as an additional, dedicated resource for 
> passengers
> with  disabilities, medical conditions or other circumstances or their 
> loved
> ones who  want to prepare for the screening process prior to flying.
>
> When a passenger with a disability or medical condition calls TSA Cares, a
> representative will provide assistance, either with information about
> screening  that is relevant to the passenger’s specific disability or 
> medical
> condition, or  the passenger may be referred to disability experts at TSA. 
> TSA
> recommends that  passengers call approximately 72 hours ahead of travel so
> that TSA Cares has the  opportunity to coordinate checkpoint support with 
> a
> TSA Customer Service Manager  located at the airport when necessary.
>
> Every person and item must be screened before entering the secure area of
> an airport and the manner in which the screening is conducted will depend 
> on
> the  passenger’s abilities and any specific equipment brought to the
> security  checkpoint.
>
> TSA strives to provide the highest level of security while ensuring that
> all passengers are treated with dignity and respect. The agency works
> regularly  with a broad coalition of disability and medical condition 
> advocacy
> groups to  help understand their needs and adapt screening procedures
> accordingly. TSA  holds quarterly meetings with this coalition to inform 
> them about
> current  training and screening procedures used in airports. TSA recently
> hosted a  teleconference with members of these groups to announce the
> long-standing plans  to implement TSA Cares for travelers and inform them 
> of the
> upcoming  launch.
>
> All travelers may ask to speak to a TSA supervisor if questions about
> screening procedures arise while at the security checkpoint. The hours of
> operation for the TSA Cares helpline are Monday through Friday 9 a.m. – 9 
> p.m.
> EST, excluding federal holidays. After hours, travelers can find 
> information
> about traveling with disabilities and medical needs on TSA’s website.
>
> All travelers can contact TSA using Talk To TSA, a web-based tool that
> allows passengers to reach out to an airport Customer Service Manager 
> directly,
> and the TSA Contact Center, 1 866-289-9673 and _TSA-ContactCenter at dhs.gov_
> (mailto:TSA-ContactCenter at dhs.gov) , where  travelers can ask questions,
> provide suggestions and file complaints. Travelers  who are deaf or hard 
> of
> hearing can use a relay service to contact TSA Cares or  can e-mail
> _TSA-ContactCenter at dhs.gov_ (mailto:TSA-ContactCenter at dhs.gov)
>
> Stay Connected
>
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