[Oagdu] When and how to file a complaint???

[Marianne Denning]

First, it is not a civil case.  It is a misdemeanor and the man should
be issued a ticket.  That is why having the cards would be so helpful.
It explains the law.  I would also call the thrift store today.  I
would also contact the police department and demand that the man be
charged with a misdemeanor.  If none of that works, I would consider
contacting the media. If that doesn't work, let's get a group of
people together and picket that store with our dogs.

On 4/20/15, Deanna Lewis via Oagdu <oagdu at nfbnet.org> wrote:
> Good morning,
> Well, I must say that I am ashamed to not know all the answers on this...
> So, I would like you all to give me some insight on this issue.
> I've been a guide dog user for almost 6 years now, and I've had very few
> run-ins with people trying to deny me access when travelling with my guide
> dog.
> Yesterday, my Mom and I were shopping in a thrift store that we visit fairly
> often. As we were walking down the first aisle, a gentleman came up to us
> and said hello. I could tell that he'd been following us, so I just knew he
> was going to say something about my dog.
> He came up and told me that they don't allow dogs in there. I told him that
> he is a guide dog and showed him the harness, which very clearly says "Guide
> Dogs for the Blind". He continued to argue, and I kept saying that he is a
> service dog, and that we've come in here plenty of times before. My Mom
> threatened to call the police, and the guy continued to tell us that we
> could not have the dog in there. He then mumbled something and walked off.
> My Mom called the police and they sent an officer, who was basically useless
> since he would not even enter the store and would not get involved since it
> was a civil case.
> My Mom told me that the guy who approached us was the Assistant Manager,
> which makes this even more stupid. Well, we didn't leave.
> So, my questions are these:
>
> 1.       What do you do when the police don't want to get involved?
>
> 2.       Should I file a complaint, since we weren't physically kicked out
> of the store?
>
> 3.       What are the proper steps for filing a complaint? Who do I call?
>
> I do plan on calling this thrift store's main office and filing a complaint
> with them. No one else in the store said anything about my dog. In fact,
> they all backed us up, they remember Mr. Pascal very well.
> Again, I know I should know all of these answers already, but I just want to
> make sure that I think of everything, and don't miss something important.
> Thanks!
> Deanna and Mambo
>
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> --
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053