[Oagdu] When and how to file a complaint???

Mon Apr 20 14:48:54 UTC 2015

Just a reminder to all, a committee of OAGDU is working on bringing
the state legislation in line with ADA and increasing the penalty for
failure to allow access.  Education is another important piece and I
would encourage anyone who is interested in education to get involved
on that level.  Our annual dues are $5.00  and you can have a vote in
our monthly phone calls.  I am becoming aware of more and more issues
with service animals and I think it is because so many people are
trying to take pets into places.  As we work on legislation I am
interested in hearing more of these stories.

On 4/20/15, Charles Hiser via Oagdu <oagdu at nfbnet.org> wrote:
> The NAGDU app works in a pinch, but I think the cards would be better. If
> people pay enough attention, there's a disclaimer in the app that says it
> shouldn't be used for legal confrontations or some such. It would be all too
> easy for someone to call you on that... The police /should/ be our first
> line of defense. If we're running with the education idea, I think that's
> where we should start.
>
> Charles Hiser
>
>> On Apr 20, 2015, at 10:22 AM, Aleeha Dudley via Oagdu <oagdu at nfbnet.org>
>> wrote:
>>
>> Yes, I believe that education is important. I also believe that,
>> especially since it has the state laws in it, the Nagdu app is the best
>> way to show this information since we don't have the cards yet. Whatever
>> happened to that PowerPoint that we had?
>>
>> Sent from my iPhone
>>
>>> On Apr 20, 2015, at 10:06 AM, Deanna Lewis via Oagdu <oagdu at nfbnet.org>
>>> wrote:
>>>
>>> Marianne,
>>> Thanks! I tried telling the cop that it was a criminal offense, but he
>>> would not listen. I'm actually more upset with the cop for not getting
>>> involved than I am at the assistant manager! I really think that we
>>> should make education a top priority for Oagdu. Police officers need to
>>> be aware of the laws protecting handlers and their service dogs.
>>> Deanna
>>>
>>> -----Original Message-----
>>> From: Marianne Denning [mailto:marianne at denningweb.com]
>>> Sent: Monday, April 20, 2015 9:47 AM
>>> To: Deanna Lewis; Ohio Association of Guide Dog Users List
>>> Subject: Re: [Oagdu] When and how to file a complaint???
>>>
>>> First, it is not a civil case.  It is a misdemeanor and the man should be
>>> issued a ticket.  That is why having the cards would be so helpful.
>>> It explains the law.  I would also call the thrift store today.  I would
>>> also contact the police department and demand that the man be charged
>>> with a misdemeanor.  If none of that works, I would consider contacting
>>> the media. If that doesn't work, let's get a group of people together and
>>> picket that store with our dogs.
>>>
>>>> On 4/20/15, Deanna Lewis via Oagdu <oagdu at nfbnet.org> wrote:
>>>> Good morning,
>>>> Well, I must say that I am ashamed to not know all the answers on
>>>> this...
>>>> So, I would like you all to give me some insight on this issue.
>>>> I've been a guide dog user for almost 6 years now, and I've had very
>>>> few run-ins with people trying to deny me access when travelling with
>>>> my guide dog.
>>>> Yesterday, my Mom and I were shopping in a thrift store that we visit
>>>> fairly often. As we were walking down the first aisle, a gentleman
>>>> came up to us and said hello. I could tell that he'd been following
>>>> us, so I just knew he was going to say something about my dog.
>>>> He came up and told me that they don't allow dogs in there. I told him
>>>> that he is a guide dog and showed him the harness, which very clearly
>>>> says "Guide Dogs for the Blind". He continued to argue, and I kept
>>>> saying that he is a service dog, and that we've come in here plenty of
>>>> times before. My Mom threatened to call the police, and the guy
>>>> continued to tell us that we could not have the dog in there. He then
>>>> mumbled something and walked off.
>>>> My Mom called the police and they sent an officer, who was basically
>>>> useless since he would not even enter the store and would not get
>>>> involved since it was a civil case.
>>>> My Mom told me that the guy who approached us was the Assistant
>>>> Manager, which makes this even more stupid. Well, we didn't leave.
>>>> So, my questions are these:
>>>>
>>>> 1.       What do you do when the police don't want to get involved?
>>>>
>>>> 2.       Should I file a complaint, since we weren't physically kicked
>>>> out
>>>> of the store?
>>>>
>>>> 3.       What are the proper steps for filing a complaint? Who do I
>>>> call?
>>>>
>>>> I do plan on calling this thrift store's main office and filing a
>>>> complaint with them. No one else in the store said anything about my
>>>> dog. In fact, they all backed us up, they remember Mr. Pascal very
>>>> well.
>>>> Again, I know I should know all of these answers already, but I just
>>>> want to make sure that I think of everything, and don't miss something
>>>> important.
>>>> Thanks!
>>>> Deanna and Mambo
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> This email was Virus checked by UTM 9. http://www.sophos.com
>>>>
>>>> Sent from the Clovernook email system
>>>
>>>
>>> --
>>> Marianne Denning, TVI, MA
>>> Teacher of students who are blind or visually impaired
>>> (513) 607-6053
>>>
>>> --
>>> This email was Virus checked by UTM 9. http://www.sophos.com
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053