[Oagdu] When and how to file a complaint???

Mon Apr 20 15:11:52 UTC 2015

The app says that it should not be used for legal advice, not confrontation. It shows the Ohio law, and, while we do not have the cards, is a perfect solution.

Sent from my iPhone

> On Apr 20, 2015, at 10:39 AM, Charles Hiser <tristar1693 at gmail.com> wrote:
> 
> The NAGDU app works in a pinch, but I think the cards would be better. If people pay enough attention, there's a disclaimer in the app that says it shouldn't be used for legal confrontations or some such. It would be all too easy for someone to call you on that... The police /should/ be our first line of defense. If we're running with the education idea, I think that's where we should start.
> 
> Charles Hiser
> 
>> On Apr 20, 2015, at 10:22 AM, Aleeha Dudley via Oagdu <oagdu at nfbnet.org> wrote:
>> 
>> Yes, I believe that education is important. I also believe that, especially since it has the state laws in it, the Nagdu app is the best way to show this information since we don't have the cards yet. Whatever happened to that PowerPoint that we had?
>> 
>> Sent from my iPhone
>> 
>>> On Apr 20, 2015, at 10:06 AM, Deanna Lewis via Oagdu <oagdu at nfbnet.org> wrote:
>>> 
>>> Marianne,
>>> Thanks! I tried telling the cop that it was a criminal offense, but he would not listen. I'm actually more upset with the cop for not getting involved than I am at the assistant manager! I really think that we should make education a top priority for Oagdu. Police officers need to be aware of the laws protecting handlers and their service dogs. 
>>> Deanna 
>>> 
>>> -----Original Message-----
>>> From: Marianne Denning [mailto:marianne at denningweb.com]
>>> Sent: Monday, April 20, 2015 9:47 AM
>>> To: Deanna Lewis; Ohio Association of Guide Dog Users List
>>> Subject: Re: [Oagdu] When and how to file a complaint???
>>> 
>>> First, it is not a civil case.  It is a misdemeanor and the man should be issued a ticket.  That is why having the cards would be so helpful.
>>> It explains the law.  I would also call the thrift store today.  I would also contact the police department and demand that the man be charged with a misdemeanor.  If none of that works, I would consider contacting the media. If that doesn't work, let's get a group of people together and picket that store with our dogs.
>>> 
>>>> On 4/20/15, Deanna Lewis via Oagdu <oagdu at nfbnet.org> wrote:
>>>> Good morning,
>>>> Well, I must say that I am ashamed to not know all the answers on this...
>>>> So, I would like you all to give me some insight on this issue.
>>>> I've been a guide dog user for almost 6 years now, and I've had very 
>>>> few run-ins with people trying to deny me access when travelling with 
>>>> my guide dog.
>>>> Yesterday, my Mom and I were shopping in a thrift store that we visit 
>>>> fairly often. As we were walking down the first aisle, a gentleman 
>>>> came up to us and said hello. I could tell that he'd been following 
>>>> us, so I just knew he was going to say something about my dog.
>>>> He came up and told me that they don't allow dogs in there. I told him 
>>>> that he is a guide dog and showed him the harness, which very clearly 
>>>> says "Guide Dogs for the Blind". He continued to argue, and I kept 
>>>> saying that he is a service dog, and that we've come in here plenty of 
>>>> times before. My Mom threatened to call the police, and the guy 
>>>> continued to tell us that we could not have the dog in there. He then mumbled something and walked off.
>>>> My Mom called the police and they sent an officer, who was basically 
>>>> useless since he would not even enter the store and would not get 
>>>> involved since it was a civil case.
>>>> My Mom told me that the guy who approached us was the Assistant 
>>>> Manager, which makes this even more stupid. Well, we didn't leave.
>>>> So, my questions are these:
>>>> 
>>>> 1.       What do you do when the police don't want to get involved?
>>>> 
>>>> 2.       Should I file a complaint, since we weren't physically kicked out
>>>> of the store?
>>>> 
>>>> 3.       What are the proper steps for filing a complaint? Who do I call?
>>>> 
>>>> I do plan on calling this thrift store's main office and filing a 
>>>> complaint with them. No one else in the store said anything about my 
>>>> dog. In fact, they all backed us up, they remember Mr. Pascal very well.
>>>> Again, I know I should know all of these answers already, but I just 
>>>> want to make sure that I think of everything, and don't miss something important.
>>>> Thanks!
>>>> Deanna and Mambo
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> --
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>>>> 
>>>> Sent from the Clovernook email system
>>> 
>>> 
>>> --
>>> Marianne Denning, TVI, MA
>>> Teacher of students who are blind or visually impaired
>>> (513) 607-6053
>>> 
>>> --
>>> This email was Virus checked by UTM 9. http://www.sophos.com
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