[Oagdu] When and how to file a complaint???

[Lori Dent]

Hi Deanna,

I'm so sorry the assistant manager in the thrift store  was giving you problems about having your service animal in the store with you. Firstly, if I were you I would file a complaint   with the corperation  or the headquarters  of the company because that assistant manager was in the wrong for telling you that your dog couldn't be in the store. When clearly you are  in your right to have your service dog accompany you while in the thrift store. After all your dog isn't a pet but a service dog.

Secondly, the police officer in my opinion  didn't do his job and should of come into the store and got involved  because you were clearly in your right to have your service dog accompany you while in the store. Yes by all means you should  file a complaint   against that police officer for not doing his job . File the complaint with a superviser or a sargent or captain  that are higher up in the police department. The police should know the laws on service animals and how to protect the handlers and their service dogs. 

Education is definetly needed hear  and we need to eddddddddddddddddddducate the police if their willing to listen and learn    and what we face as guide dog handlers when we are denied  access  because law enforcement  are not aware of the laws that protect handlers and their service animals  from  being denied access into public places.

Also the management of this thrift store also needs to be educated ,. I hate this sort of thing is still happening . Take care.

Lori and the Gipper
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