[OAGDU] the uber service dog line posted to this list is not correct.

[Richard Payne]

In addition to that the nfb is still taking reports on our national web page.

 

 

 

Richard Payne,  President

National Federation of the Blind of Ohio

937/829/3368

 <mailto:Rchpay7 at gmail.com> Rchpay7 at gmail.com

The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.

 

From: OAGDU <oagdu-bounces at nfbnet.org> On Behalf Of Shane Popplestone via OAGDU
Sent: Sunday, February 5, 2023 11:50 AM
To: oagdu at nfbnet.org; 'NAGDU Mailing List, the National Association of Guide Dog Users' <nagdu at nfbnet.org>; NFB of Ohio Announcement and Discussion List <ohio-talk at nfbnet.org>
Cc: Shane Popplestone <spopplestone.nfb at gmail.com>
Subject: [OAGDU] the uber service dog line posted to this list is not correct.

 

Hello all,

Recently, the number, 1-833-715-8237 was posted to both of these lists as a dedicated uber service dog denial line.

In checking into this more thoroughly, this is incorrect and miss-leading information, as the number posted is simply another number directing you to the safety reporting hot line.

I was concerned because this information was not posted anywhere publicly by Uber in any of their public facing media, blog, news posts, twitter, etc.

I personally reached out to Uber and asked if this was a correct number for reporting such issues, and was informed that no, it was not. This was just another number for reaching the general safety issue reporting line and while service dog denials could be reported via this number, these issues should, for quicker resolution, still be reported via the appropriate section of the uber app for proper handling and not via the safety line unless the service dog issue was an actual safety issue, I.E. inside the car in route.

Thank you all.

Shane Popplestone

vice president of the Ohio Association of blind students

member of the Grater Akron Chapter

member of Ohio Association of Guide Dog users

spopplestone.nfb at gmail.com <mailto:spopplestone.nfb at gmail.com> 

The National Federation of the Blind knows that blindness is not the

characteristic that defines you or your future. Every day we raise the

expectations of blind people, because low expectations create obstacles

between blind people and our dreams. You can live the life you want;

blindness is not what holds you back.

 

 


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