[Ohio-talk] Fw: ATM Testing Project
Carol Akers
purplecakers at yahoo.com
Mon Apr 4 14:46:43 UTC 2011
Colleen,
It seems most are in Cincy, Cleve a couple in Milford, Akron and one in
Watertown and C-bus! They left Toledo out it seems.
Carol Akers
________________________________
From: ColleenRoth <n8tnv at att.net>
To: ohio-talk at nfbnet.org
Sent: Sun, April 3, 2011 5:55:52 PM
Subject: Re: [Ohio-talk] Fw: ATM Testing Project
Hi JW,
I can't read the Spreadsheet.
If any of them are in Toledo or surrounding area I will be happy to hel.
Colleen Roth
----- Original Message -----
From: Dr. JW Smith <jwsmithnfb at frontier.com>
To: "NFB of Ohio Announcement and Discussion List" <ohio-talk at nfbnet.org>
Date: Sunday, Apr 3, 2011 10:30:00
Subject: [Ohio-talk] Fw: ATM Testing Project
>
>
> Colleagues, in the past Jerry percell and Deborah Kendrick have been our main
>testers and they will be taking on some of these this time as well gratefully as
>far as I'm concerned.
>
> I was wondering if any of you might be interested in being testers of machines
>located in your area's as well.
>
> Please let me know as soon as you can.
>
> jw
>
> Dr. J. Webster Smith
> President National Federation of the Blind of Ohio
> P.O.BOX 458 Athens, Ohio, 45701-0458
> Phone Number — 740-592-6326
> "Changing What it Means to be Blind"
> ----- Original Message -----
> From: ATM Test Coordinator
> To: jwsmithnfb at frontier.com
> Sent: Monday, March 21, 2011 4:19 PM
> Subject: ATM Testing Project
>
>
> Dear Dr. Smith,
>
> I am working with Ron Gardner on the Cardtronics ATM Testing Project. Thank
>you for your willingness to participate in the ATM Testing Project. We have
>been requested to test eight ATM machines located within your state affiliate.
>Attached you will find a list of 20 ATM machines from which you can choose the
>required number to test. The attached document is an excel spreadsheet, and the
>name of the city in which each ATM is located is listed in column E. Please
>identify and send me the name and e-mail address of each individual in your
>affiliate who will be testing these machines in their geographic area.
>
>
>
>
> Important Instructions: The instructions on testing the ATM machine and filing
>the test report are found below. Forward this e-mail which includes
>instructions for testing the machines along to them and ask them to e-mail me
>with a list of the machines they will be testing so we can ensure that we do not
>duplicate machines being tested. If you have questions, you can e-mail Ron
>Gardner at rgardner at nfb.org or reply to this e-mail at ATM.testing at gmail.com.
>
>
> Following are the general instructions from Ron Gardner regarding the National
>Federation of the Blind ATM testing project:
>
>
> National Federation of the Blind ATM Testing Project
>
> Welcome to the Cardtronics ATM Testing Project. Note: This is a general email
>providing instructions to all ATM testers. The purpose of this project is to
>test the voice guidance accessibility of at least 135 Cardtronics ATM machines
>across the country. You have been identified by your state affiliate president
>as an individual who is willing to test one or more ATM machines and fill out a
>web-based form and submit it on line. If you are willing to locate and test a
>particular ATM machine in your area and answer ten yes/no questions and submit
>your answers on an online form, please continue reading these instructions.
>
>
> What ATM machines are being tested:
>
> There are thousands of Cardtronics ATM machines in the United States. Attached
>you will find information about specific ATM machines located in your area.
>This attachment contains the serial number, location, and address for the ATM
>machines that are available for you to test in your area. The questionnaire you
>will fill out online after you have tested the ATM machine will require you to
>record this specific information into the questionnaire. (See below)
>
> Dr. Maurer has authorized the payment of $100 per Cardtronics ATM machine
>tested. That is, if the ATM machine is tested and the online form is submitted
>properly, $100 will be sent to the affiliate in which the ATM machine is
>located. The affiliate president is encouraged to share this $100 payment with
>the individual who actually conducts the ATM test and submits the report. The
>purpose of sharing the $100 payment is to help offset expenses incurred by the
>ATM tester. This $100 per machine payment is limited to the first 135 online
>reports received from across the country. ATM testers are encouraged to conduct
>the test and submit the online form as soon as possible so as to be among the
>first 135 online reports which are received. The Web site will track the order
>in which the forms are received. I will notify all presidents when no more
>tests are needed or when the required number of tests are received so as not to
>incur unnecessary effort.
>
>
> People to contact:
>
> Ron Gardner is coordinating this ATM Testing Project. If you have questions or
>problems during any part of the ATM test process, please contact the ATM test
>coordinator by either replying to this email or sending a separate email to
>atm.testing at gmail.com Emails you receive for this project should be
>identifiable in two ways. The email will come from ATM Testing Coordinator and
>all emails should have the words "ATM Testing Project" in the subject line.
>
> Before leaving to test a machine:
>
> Before leaving to test an ATM machine, you must review this email with specific
>instructions about testing the ATM machines in your area and the attached list
>of machines with their exact location and serial number. Remember, we are only
>testing Cardtronics ATM machines. This list contains locations for only those
>machines which have been reported as currently accessible.
>
> You will need to have a pair of standard headphones or earbuds and an ATM card
>or check card. In order to test the machine you will also have to have your
>Personal Identification Number (PIN). It is strongly recommended that you take
>notes about the machine being tested to facilitate accurate answers on the
>questionnaire.
>
>
> You will also need to review the questions you will be asked regarding the
>machine. You can find these questions by logging on to www.nfb.org/atmtest You
>will go to this same website and fill out this same form after conducting the
>test.
>
> After locating the ATM machine:
>
> Determine whether there are tactile icon images which help to locate items such
>as headphone jack, keypad, and cash dispenser. Plug your headphones in and
>follow the instructions. You should be given instructions as to how to insert
>your ATM or debit card. For example, you should be told whether the card is
>vertical with raised numbers on the left or horizontal with raised numbers up.
>Be sure to notice whether the voice guided instructions match the actual layout
>of this machine.
>
> You should be given the location of the "enter" key, the "back" key, and the
>"cancel" or "end transaction" key. You will be asked to enter your PIN followed
>by the enter key. The voice guidance should not repeat the numbers you enter.
>This helps prevent unauthorized disclosure of your PIN.
>
> It is important that you test the following three functions:
>
> 1. Are you able to check the balance in your checking and/or savings account?
>
> 2. Are you able to transfer funds and verify the amount being transferred
>between accounts? For example, $25.15 transferred from checking to savings.
>Did the voice guidance system verify the amount you entered to be transferred?
>
> 3. Cash withdrawal (you will be charged a small ATM fee for a cash
>withdrawal). Does the voice guidance system ask you to confirm the acceptance
>of the fee?
>
>
> It is important that you test the cash withdrawal function by entering in a
>specific dollar amount to be withdrawn. For example, $20, $40, etc. Were you
>able to determine the amount of cash to be withdrawn? For example, did the
>voice guidance system verify that you entered $20.00 as opposed to $.20 or
>$2.00?
>
> After the ATM test:
>
> As soon after the ATM test as possible, go online to www.nfb.org/atmtest You
>can hit the link that says "Skip to main content this page". You will need to
>fill out the personal information requested. Your state and date of test
>options are drop down choices.
>
>
> After entering the test date, you will be asked to enter the ATM identification
>information. It is very important that you enter the specific information you
>received in the attachment to this email. This attachment contains the serial
>number, location, and address of one or more ATM machines in your area. We
>strongly recommend that you copy and paste the specific ATM information from
>this list into this box on the ATM test questionnaire form. Caution: You should
>only copy and paste the information for one machine per questionnaire. If you
>test more than one machine, you will need to copy and paste the information into
>another questionnaire for each ATM machine tested.
>
>
> Next, mark either yes or no on each question. You may need to tab forward and
>backward a couple of times to make sure you are marking your yes/no answer
>correctly.
>
>
> Question 11 is an edit box. You can enter comments about this specific ATM
>machine in this box if you desire. After verifying that all information on the
>form is correct, hit the "submit" button. You should receive an automated
>response indicating that your ATM test questionnaire was received.
>
> Conclusion:
>
> Again, if you have questions, contact the ATM testing coordinator at
>atm.testing at gmail.com or Ron Gardner directly at rgardner at nfb.org.
>
>
> Thank you for participating in the Cardtronics ATM testing project. Your
>efforts will help the National Federation of the Blind continue to ensure better
>access for all blind Americans.
>
>
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