[Ohio-talk] Most recent Dayton experience and learned something about people who help in airports

[Marianne Denning]

I am flying Fronteer on Friday.  Now I am scared.  I plan to attend my
son's wedding in DC so I may not pack my dress in my checked luggage.
I think many of her problems were due to general bad customer
relations rather than her visual impairment.  The general rule for all
airlines is that you pack any and all medications in carry-on bags
because checked luggage does get lost.  Many people don't travel often
so don't know these tips.  I am sorry she had such a bad experience.
Sometimes, cheap isn't worth the price.

On 12/15/14, Cheryl Fields via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> Hi, Do I have a  story for all of you! The Merry Christmas Nightmare! one
> of
> the Cleveland chapter members, traveled a week ago to Atlanta on Frontier
> airlines. It was a nightmare for her. Cheap fare, no curb service and bad
> attitudes from airline personnel. Her flight was scheduled to leave at 6:30
> am but, delayed until 11:30 pm. The airline provided a $ 15.00 meal card
> after waiting  14  hours. The airport staff was extremely accommodating to
> her. However, once passengers boarded the plane, airline personnel yelled
> and were nasty in general to all passengers. After arriving in Atlanta
> after
> 1 am, the train in the airport was not in operation. A very pleasant
> airport attendant was there to meet her and another person with a
> disability, placed them in wheel chairs and pushed them 2 miles to baggage
> claim. Upon arriving there, 1 of her bags was missing, no attendants at
> Frontier counter. This caused her to miss the shuttle to Columbus Georgia,
> next shuttle at 6 am. The very nice airport attendant was actually off of
> work by this time, however he wanted to help. So, he escorted her to
> security where she was promptly dismissed, ignored and not assisted....
> Well her daughter arrived around 4 am to collect her stranded, upset,
> hungry, tired, annoyed mother. When they arrived they began to call
> Frontier
> baggage, using 800 phone number, all calls went to voice mail and it was
> full, this went on for another 5 days before a live person answered the
> phone. She and her family called the headquarters in Denver and received no
> assistance, not even an apology, and was told to call the 800 number again.
> Unfortunately, her medications were in the lost suitcase along with
> Christmas gifts for grandchildren. Frontier informed her that she should
> have placed her meds in her carry on and they will not reimburse her for
> them. In the meantime, she is trying to have her doctor call in replacement
> prescriptions, the cost would be extremely expensive. Finally, it was more
> economical for her husband to fill the prescriptions in Cleveland and
> overnight them to her. Frontier also told her that she should call
> Cleveland
> airport to find her luggage, because they don't have it. What a vacation!
> Her husband is joining her next week and they will travel home together, on
> Frontier.
> When talked to her a few days ago she was still very upset. But, wants nfb
> to educate Frontier airline. She also wants to know if anyone else out
> there
> has a similar experience and what did they do. Probably not tip,lol! So we
> will work on this early next year.
>
> Merry Christmas everyone, travel safely! Cheryl
>
> -----Original Message-----
> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Sheri
> via
> Ohio-talk
> Sent: Monday, December 15, 2014 4:35 PM
> To: 'Marianne Denning'; 'NFB of Ohio Announcement and Discussion List'
> Subject: Re: [Ohio-talk] Most recent Dayton experience and learned
> something
> about people who help in airports
>
> I offer to tip people too. I was told, however, that the airport escorts
> were not permitted to accept them. The person who told me was one of the
> escorts. Who knows?
> Sheri Albers
>
> -----Original Message-----
> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Marianne
> Denning via Ohio-talk
> Sent: Monday, December 15, 2014 10:58 AM
> To: Eric Duffy
> Cc: NFB of Ohio Announcement and Discussion List
> Subject: Re: [Ohio-talk] Most recent Dayton experience and learned
> something
> about people who help in airports
>
> I just didn't know about the escorts.  I am very happy she said something
> to
> me about it.  I just assumed they were paid by the airport or airlines.  I
> learned, again, the meaning of assume.
>
> On 12/15/14, Eric Duffy <peduffy63 at gmail.com> wrote:
>> I always offer  tips to sky caps, escorts, doorman.
>>
>> Eric
>>
>
>
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053