[Ohio-talk] Most recent Dayton experience and learned something about people who help in airports

[David Cohen]

And the Browns and Johnny Football...?

Go Tribe!  Go Browns!  Go Krogering!

On 12/15/14, Marianne Denning via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> I am flying Fronteer on Friday.  Now I am scared.  I plan to attend my
> son's wedding in DC so I may not pack my dress in my checked luggage.
> I think many of her problems were due to general bad customer
> relations rather than her visual impairment.  The general rule for all
> airlines is that you pack any and all medications in carry-on bags
> because checked luggage does get lost.  Many people don't travel often
> so don't know these tips.  I am sorry she had such a bad experience.
> Sometimes, cheap isn't worth the price.
>
> On 12/15/14, Cheryl Fields via Ohio-talk <ohio-talk at nfbnet.org> wrote:
>> Hi, Do I have a  story for all of you! The Merry Christmas Nightmare! one
>> of
>> the Cleveland chapter members, traveled a week ago to Atlanta on Frontier
>> airlines. It was a nightmare for her. Cheap fare, no curb service and bad
>> attitudes from airline personnel. Her flight was scheduled to leave at
>> 6:30
>> am but, delayed until 11:30 pm. The airline provided a $ 15.00 meal card
>> after waiting  14  hours. The airport staff was extremely accommodating
>> to
>> her. However, once passengers boarded the plane, airline personnel yelled
>> and were nasty in general to all passengers. After arriving in Atlanta
>> after
>> 1 am, the train in the airport was not in operation. A very pleasant
>> airport attendant was there to meet her and another person with a
>> disability, placed them in wheel chairs and pushed them 2 miles to
>> baggage
>> claim. Upon arriving there, 1 of her bags was missing, no attendants at
>> Frontier counter. This caused her to miss the shuttle to Columbus
>> Georgia,
>> next shuttle at 6 am. The very nice airport attendant was actually off of
>> work by this time, however he wanted to help. So, he escorted her to
>> security where she was promptly dismissed, ignored and not assisted....
>> Well her daughter arrived around 4 am to collect her stranded, upset,
>> hungry, tired, annoyed mother. When they arrived they began to call
>> Frontier
>> baggage, using 800 phone number, all calls went to voice mail and it was
>> full, this went on for another 5 days before a live person answered the
>> phone. She and her family called the headquarters in Denver and received
>> no
>> assistance, not even an apology, and was told to call the 800 number
>> again.
>> Unfortunately, her medications were in the lost suitcase along with
>> Christmas gifts for grandchildren. Frontier informed her that she should
>> have placed her meds in her carry on and they will not reimburse her for
>> them. In the meantime, she is trying to have her doctor call in
>> replacement
>> prescriptions, the cost would be extremely expensive. Finally, it was
>> more
>> economical for her husband to fill the prescriptions in Cleveland and
>> overnight them to her. Frontier also told her that she should call
>> Cleveland
>> airport to find her luggage, because they don't have it. What a vacation!
>> Her husband is joining her next week and they will travel home together,
>> on
>> Frontier.
>> When talked to her a few days ago she was still very upset. But, wants
>> nfb
>> to educate Frontier airline. She also wants to know if anyone else out
>> there
>> has a similar experience and what did they do. Probably not tip,lol! So
>> we
>> will work on this early next year.
>>
>> Merry Christmas everyone, travel safely! Cheryl
>>
>> -----Original Message-----
>> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Sheri
>> via
>> Ohio-talk
>> Sent: Monday, December 15, 2014 4:35 PM
>> To: 'Marianne Denning'; 'NFB of Ohio Announcement and Discussion List'
>> Subject: Re: [Ohio-talk] Most recent Dayton experience and learned
>> something
>> about people who help in airports
>>
>> I offer to tip people too. I was told, however, that the airport escorts
>> were not permitted to accept them. The person who told me was one of the
>> escorts. Who knows?
>> Sheri Albers
>>
>> -----Original Message-----
>> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of
>> Marianne
>> Denning via Ohio-talk
>> Sent: Monday, December 15, 2014 10:58 AM
>> To: Eric Duffy
>> Cc: NFB of Ohio Announcement and Discussion List
>> Subject: Re: [Ohio-talk] Most recent Dayton experience and learned
>> something
>> about people who help in airports
>>
>> I just didn't know about the escorts.  I am very happy she said something
>> to
>> me about it.  I just assumed they were paid by the airport or airlines.
>> I
>> learned, again, the meaning of assume.
>>
>> On 12/15/14, Eric Duffy <peduffy63 at gmail.com> wrote:
>>> I always offer  tips to sky caps, escorts, doorman.
>>>
>>> Eric
>>>
>>
>>
>> --
>> Marianne Denning, TVI, MA
>> Teacher of students who are blind or visually impaired
>> (513) 607-6053
>>
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>
>
> --
> Marianne Denning, TVI, MA
> Teacher of students who are blind or visually impaired
> (513) 607-6053
>
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