[Ohio-talk] infocision

[Deborah Kendrick]

Kelsey,
Write me off list at 
dkkendrick at earthlink.net

I may be able to help.  
At the very least, I'll be glad to look at your letter.
Best,
Deborah


-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Kelsey
Nicolay via Ohio-talk
Sent: Saturday, December 27, 2014 12:50 PM
To: ohio-talk at nfbnet.org
Subject: [Ohio-talk] infocision

Hello,
I am hoping someone could help me.  Here's my situation.  I am a client of
the Cleveland Sight Center and will be going through their customer service
fundamentals training as I mentioned in my last post.  I am aware that the
Sight Center has partnered with Infocision to offer jobs to people who are
blind or visually impaired.  From what I'm gathering, clients who complete
the customer service training are recommended inInfocision as potential job
candidates.  The issue is that I applied back in June and was not selected
for a position.  I mentioned being a client at the Sight Center and they
told me that the partnership only applies to the work at home division, but
I was not told this up front.  At the time I didn't opt for the work at home
division because I did not have the necessary equipment (in order to apply,
you must have the equipment prior to applying) and at that time it was very
difficult to obtain the equipment within a reasonable amount of time.  Now I
have the equipment (I just need to activate the phone line) but since I
applied in June, I cannot re-apply until next June.  I tried to get in
through someone I knew, but the corporate officers want me to wait the full
year.  
I've been out of school for a year and a half and still cannot find a job
and I have a degree.  Infocision actually wants to hire people who are
blind, so I am writing a letter to the chief of staff stating that I'm a
Sight Center client who is going through the customer service training in
January and would therefore ask that they reconsider their decision.  When I
originally applied, I had not gone through the call center training (yes,
they did ask me that at the end of the interview) so I wonder if that was
part of the reason I was not selected.  I wrote a draft of my letter, but
I'm not sure if this list can accept attachments, so that's why I did not
post it here.  
Otherwise I would have.  If you would be willing to help me with this
letter, please feel free to write me offlist and I will send it to you.  I'm
mainly frustrated with the fact that they didn't tell me up front that since
I was a Sight Center client (I did mention my visual impairment when
scheduling the interview so I could get an electronic application link) that
the partnership only applied to the work at home program.  And my employment
specialist didn't tell me either.  Besides writing the letter, is there
anything else I could try to do to convince them to reconsider their
decision?
Thank you,
Kelsey Nicolay

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