[Ohio-talk] Job Opportunity

Thu Feb 13 18:01:39 UTC 2014

Since this is paid for through government contracts, does it fall under the
new requirements that jobs pay at least the increased minimum wage of a
little over 10 dollars an hour? 

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Suzanne
Turner
Sent: Thursday, February 13, 2014 11:04 AM
To: ohio-talk at nfbnet.org; wo.turner5 at sbcglobal.net; CHRISTAL TURNER
(TURNEC03 at odjfs.state.oh.us); Alexis.N.Tyson at IRS.GOV;
rskill2008 at bellsouth.net; Perry884076 at bellsouth.net;
sgleese at city.jackson.ms.us; CRDavisjm at gmail.com; DDavis at blindinc.org
Subject: [Ohio-talk] Job Opportunity

Spread The Word

Customers Service Rep/Call Center Cleveland Sight Center - Cleveland, OH Due
to our government contract, you must have a work limiting disability to be
considered for this opportunity and be able to provide documentation
verifying this disability.
This position is funded by grant/government contracts therefore continued
employment is based on the renewal of these contracts.
Cleveland Sight Center's mission is to empower people with vision loss to
realize their full potential, and to shape the community's vision of that
potential. We are constantly enhancing the breadth of our services and the
sense of community to be a true partner for life for our clients and their
families and caregivers. The heart of our services is EDUCATION, EMPLOYMENT,
and EMPOWERMENT. These form a continuum that underlies all that we do to
help our clients achieve the independence to which they strive. Through our
commitment to excellence and innovation we continue to be a national leader
in the delivery of services to individuals with vision loss.
Job Description
Under the supervision of the Call Center Supervisor, the Customer Service
Representative must build customer relationships via the telephone in a
dynamic fast paced environment through the delivery of excellent customer
service and product knowledge to both internal and external customers.
Provide professional customer service and product consultation during
interactions with customers, peers, management, partners, and other agency
departments.
Responsibilities
* Provide excellent customer service to customers and partners with a high
degree of product and service knowledge to meet specific standards and
goals, for both in-bound and out-bound calls.
* Serve customers through a variety of methods including by not limited to:
in-person, by phone, through e-mails, in writing, web-forms, and using chat.
* Process orders, respond to inquiries and questions, handle complaints,
troubleshoot problems and provide information according to procedure.
* Meet specific standards and goals of Call Center management and
grant/government contract, which may be ever changing.
* Perform other relevant duties as assigned.
Required Skills and Experience
* Ability to interact with customers with respect and consideration to their
needs in addition to dealing with disgruntled customers.
* Ability to work a schedule which may include nights, weekends, and
holidays (Contact Center open year-round).
* Ability to accept constructive feedback and adapt accordingly to the needs
of the position.
* Ability to perform data entry and desktop navigation while interacting
with customers.
* Able to consistently learn and demonstrate knowledge of products and
services that will be supported.
Education Requirements High school diploma or equivalent. Customer service
or equivalent training is preferred. Use of assistive technology (JAWS
and/or Magic) desirable. Bilingual a plus.
Diversity and Inclusion Statement The Cleveland Sight Center is committed to
values of diversity and inclusion in order to create a climate of respect
that is supportive to everyone's individual success. We take a step beyond
simple legal compliance in the recruiting process and employment tenure. We
strive to provide an environment favorable to the all regardless of age,
sex, race, color, national origin, religion, sexual orientation, gender
expression, or disability. We recognize that the responsibility for
diversity and inclusion lies with all of us at the agency: leadership,
administration, staff and volunteers.

https://csc.trackingtalent.com/opportunities/customers-service-rep-call-cent
er

Suzanne Turner, BSW, MPA
Employment Coordinator and Benefit Specialist

Cleveland Sight Center
216-791-8118 (main)
216-658-7350 (direct)
216-791-1101 (fax)
sturner at ClevelandSightCenter.org <mailto:sturner at ClevelandSightCenter.org>

1909 East 101st Street
P.O. Box 1988
Cleveland, Ohio  44106-0188

Our Empowerment Park construction is complete! The ribbon was cut on October
17th and we have been awarded the UCI "Building the Circle" award. Come view
the video here<http://youtu.be/OrJZzUfA_tc>.

Our Mission: To empower people with vision loss to realize their full
potential, and to shape the community's vision of that potential.

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