[Ohio-talk] Job Opportunity

Thu Feb 13 18:17:55 UTC 2014

Cheryl,

As I understand, the initiative does not take place until 2015.  However, all of the positions in CSC's Call Center are competitive work and is over the current minimum wage.

This question should be directed to the HR Department.  You can contact Charisse Sayles at 216-658-4538for answers.

Great Question!

ST

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Cheryl Fischer
Sent: Thursday, February 13, 2014 1:02 PM
To: 'NFB of Ohio Announcement and Discussion List'
Subject: Re: [Ohio-talk] Job Opportunity

Since this is paid for through government contracts, does it fall under the new requirements that jobs pay at least the increased minimum wage of a little over 10 dollars an hour?

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Suzanne Turner
Sent: Thursday, February 13, 2014 11:04 AM
To: ohio-talk at nfbnet.org; wo.turner5 at sbcglobal.net; CHRISTAL TURNER (TURNEC03 at odjfs.state.oh.us); Alexis.N.Tyson at IRS.GOV; rskill2008 at bellsouth.net; Perry884076 at bellsouth.net; sgleese at city.jackson.ms.us; CRDavisjm at gmail.com; DDavis at blindinc.org
Subject: [Ohio-talk] Job Opportunity

Spread The Word

Customers Service Rep/Call Center Cleveland Sight Center - Cleveland, OH Due to our government contract, you must have a work limiting disability to be considered for this opportunity and be able to provide documentation verifying this disability.
This position is funded by grant/government contracts therefore continued employment is based on the renewal of these contracts.
Cleveland Sight Center's mission is to empower people with vision loss to realize their full potential, and to shape the community's vision of that potential. We are constantly enhancing the breadth of our services and the sense of community to be a true partner for life for our clients and their families and caregivers. The heart of our services is EDUCATION, EMPLOYMENT, and EMPOWERMENT. These form a continuum that underlies all that we do to help our clients achieve the independence to which they strive. Through our commitment to excellence and innovation we continue to be a national leader in the delivery of services to individuals with vision loss.
Job Description
Under the supervision of the Call Center Supervisor, the Customer Service Representative must build customer relationships via the telephone in a dynamic fast paced environment through the delivery of excellent customer service and product knowledge to both internal and external customers.
Provide professional customer service and product consultation during interactions with customers, peers, management, partners, and other agency departments.
Responsibilities
* Provide excellent customer service to customers and partners with a high degree of product and service knowledge to meet specific standards and goals, for both in-bound and out-bound calls.
* Serve customers through a variety of methods including by not limited to:
in-person, by phone, through e-mails, in writing, web-forms, and using chat.
* Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems and provide information according to procedure.
* Meet specific standards and goals of Call Center management and grant/government contract, which may be ever changing.
* Perform other relevant duties as assigned.
Required Skills and Experience
* Ability to interact with customers with respect and consideration to their needs in addition to dealing with disgruntled customers.
* Ability to work a schedule which may include nights, weekends, and holidays (Contact Center open year-round).
* Ability to accept constructive feedback and adapt accordingly to the needs of the position.
* Ability to perform data entry and desktop navigation while interacting with customers.
* Able to consistently learn and demonstrate knowledge of products and services that will be supported.
Education Requirements High school diploma or equivalent. Customer service or equivalent training is preferred. Use of assistive technology (JAWS and/or Magic) desirable. Bilingual a plus.
Diversity and Inclusion Statement The Cleveland Sight Center is committed to values of diversity and inclusion in order to create a climate of respect that is supportive to everyone's individual success. We take a step beyond simple legal compliance in the recruiting process and employment tenure. We strive to provide an environment favorable to the all regardless of age, sex, race, color, national origin, religion, sexual orientation, gender expression, or disability. We recognize that the responsibility for diversity and inclusion lies with all of us at the agency: leadership, administration, staff and volunteers.

https://csc.trackingtalent.com/opportunities/customers-service-rep-call-cent
er

Suzanne Turner, BSW, MPA
Employment Coordinator and Benefit Specialist

Cleveland Sight Center
216-791-8118 (main)
216-658-7350 (direct)
216-791-1101 (fax)
sturner at ClevelandSightCenter.org <mailto:sturner at ClevelandSightCenter.org>

1909 East 101st Street
P.O. Box 1988
Cleveland, Ohio  44106-0188

Our Empowerment Park construction is complete! The ribbon was cut on October 17th and we have been awarded the UCI "Building the Circle" award. Come view the video here<http://youtu.be/OrJZzUfA_tc>.

Our Mission: To empower people with vision loss to realize their full potential, and to shape the community's vision of that potential.

************************************** CONFIDENTIALITY NOTICE
**************************************
This email including any attachments, is private and is for the sole use of the intended recipient(s) and may contain copyrighted, confidential, protected healthcare information and or privileged information otherwise protected by law. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail and destroy all copies of the original message.
_______________________________________________
Ohio-talk mailing list
Ohio-talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for
Ohio-talk:
http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/c16a19f%40sbcglobal.n
et

_______________________________________________
Ohio-talk mailing list
Ohio-talk at nfbnet.org
http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
To unsubscribe, change your list options or get your account info for Ohio-talk:
http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/sturner%40clevelandsightcenter.org
Suzanne Turner, BSW, MPA
Employment Coordinator and Benefit Specialist

Cleveland Sight Center
216-791-8118 (main)
216-658-7350 (direct)
216-791-1101 (fax)
sturner at ClevelandSightCenter.org <mailto:sturner at ClevelandSightCenter.org>

1909 East 101st Street
P.O. Box 1988
Cleveland, Ohio  44106-0188

Our Empowerment Park construction is complete! The ribbon was cut on October 17th and we have been awarded the UCI "Building the Circle" award. Come view the video here<http://youtu.be/OrJZzUfA_tc>.

Our Mission: To empower people with vision loss to realize their full potential, and to shape the community's vision of that potential.

************************************** CONFIDENTIALITY NOTICE **************************************
This email including any attachments, is private and is for the sole use of the intended recipient(s) and may contain copyrighted, confidential, protected healthcare information and or privileged information otherwise protected by law. If you are not the intended recipient, be advised that any unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on the contents of this information is strictly prohibited. If you have received this email in error, please immediately notify the sender via telephone or return mail and destroy all copies of the original message.