[Ohio-talk] Greyhound Site

Tue Dec 8 05:54:49 UTC 2015

Yes they will waive the fee for helping you over the phone you just explain to them that a gentleman by the name of Barnell are Darnell send it they will waive the fee he is a manager because we can't see and the app to access the website thank you

Sent from my iPhone

> On Nov 30, 2015, at 4:14 PM, Cheryl Fischer via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> 
> In the meantime, are they refusing to waive the fee for scheduling by phone?
> A year or two back, I heard numerous people complaining about Breyhound's
> insistence on charging a fee for scheduling with assistance despite the fact
> that the website was inaccessible. 
> 
> 
> 
> -----Original Message-----
> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of Aleeha
> Dudley via Ohio-talk
> Sent: Monday, November 30, 2015 12:23 PM
> To: NFB of Ohio Announcement and Discussion List
> Cc: Aleeha Dudley
> Subject: Re: [Ohio-talk] Greyhound Site
> 
> Hello all,
> I was the co-author of a resolution passed at national convention this
> summer to urge greyhound to make its website and mobile application more
> accessible. We are working currently on developing a survey, which will be
> released to the membership shortly, about Greyhound experiences. We are
> moving in the right direction.
> 
> Sent from my iPhone
> 
>> On Nov 30, 2015, at 10:12, Michael Welty via Ohio-talk
> <ohio-talk at nfbnet.org> wrote:
>> 
>> I too noticed the change in their site, nothing I have tried has any luck
> navigating it. It seems that Greyhound hasn't really cared that their site
> doesn't work for the blind, as I have mentioned it to them too and they
> haven't seemed to gotten the hint. This can be even harder for those of us
> with dual disabilities, me being deaf blind for example. I feel that
> stronger action may be required to get them to listen, as they haven't even
> tried to make any changes as long as I can remember.
>> 
>>> On 11/30/2015 10:23, Robert Spangler via Ohio-talk wrote:
>>> Hello:
>>> 
>>> 
>>> I would like to initiate a discussion on this matter as I believe it 
>>> is of great importance to blind travelers.
>>> 
>>> 
>>> Over the past five years or so, the Greyhound web site has had 
>>> accessibility issues, making it difficult or even impossible for some 
>>> to order tickets.  I myself just recently got the hang of selecting 
>>> my start and destination choices.  These fields are nonstandard 
>>> dropdown edit boxes which are confusing to someone who, rightfully 
>>> so, expects to find controls with which they are accustomed.
>>> 
>>> 
>>> Last night, I went to the Greyhound site to look up an itinerary and, 
>>> guess what, it's completely different now and I was unsuccessful in 
>>> figuring out anything.  I was forced to call them.  Let's not even 
>>> talk about the hell I dealt with searching for their phone number.
>>> 
>>> 
>>> This is not a situation of who has the ability to figure out a 
>>> challenging web site.  I should be able to go to this site and book a 
>>> trip without having to figure out how to use the site each time.  It 
>>> should work for me as it does for sighted individuals.
>>> 
>>> 
>>> I called the national center regarding these issues and they 
>>> suggested that I call the disability line at Greyhound and ask that 
>>> they assist me in purchasing my ticket.  In addition, they suggested 
>>> that I request that they waive any fees I would incur by ordering 
>>> over the phone since I am unable to utilize the site as equally as 
>>> those who do not use screen access technology.  At the time, I put 
>>> this off because I figured out workarounds; however, these 
>>> workarounds are no longer effective and I'm just plain fed up!  So, the
> next time I order a ticket, I will be forced to take this rout.
>>> 
>>> 
>>> I would like to hear other people's thoughts on this matter.  I am 
>>> not an expert on the Target case, but didn't that set a precedent 
>>> that, since a web site is a public place of conducting business, it 
>>> has to be accessible just like brick and morder locations?  I'm not 
>>> suggesting that we go jumping down their throats just yet (attempting 
>>> a peaceful resolution is always
>>> preferred) but I certainly think that we should start making some 
>>> noise because this is absolutely ridiculous.
>>> 
>>> 
>>> Looking forward to hearing some thoughts!
>>> 
>>> 
>>> Thanks,
>>> 
>>> Robby
>>> 
>>> 
>>> _______________________________________________
>>> Ohio-talk mailing list
>>> Ohio-talk at nfbnet.org
>>> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
> Ohio-talk:
>>> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/ratking1989%40
>>> gmail.com
>> 
>> 
>> _______________________________________________
>> Ohio-talk mailing list
>> Ohio-talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> Ohio-talk:
>> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/blindcowgirl199
>> 3%40gmail.com
> 
> _______________________________________________
> Ohio-talk mailing list
> Ohio-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> Ohio-talk:
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/c16a19f%40sbcglobal.n
> et
> 
> 
> _______________________________________________
> Ohio-talk mailing list
> Ohio-talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for Ohio-talk:
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/grob702%40gmail.com