[Ohio-talk] Greyhound Site

Tue Dec 8 21:08:09 UTC 2015

You mentioned app and that reminded me: this thread is about the web site
but the app is even more useless.  I tried it and couldn't even read
anything on the first screen.  Hopefully, that is included in the
negotiations.  Also, I had my hopes up about their mobile site, which
appeared to work at first but the date pickers are not usable.  It is usable
on the iPhone, however but I like to print my tickets and haven't yet
investigated how to print from my iPhone.

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of
grob702--- via Ohio-talk
Sent: Tuesday, December 8, 2015 12:55 AM
To: NFB of Ohio Announcement and Discussion List <ohio-talk at nfbnet.org>
Cc: grob702 at gmail.com
Subject: Re: [Ohio-talk] Greyhound Site

Yes they will waive the fee for helping you over the phone you just explain
to them that a gentleman by the name of Barnell are Darnell send it they
will waive the fee he is a manager because we can't see and the app to
access the website thank you

Sent from my iPhone

> On Nov 30, 2015, at 4:14 PM, Cheryl Fischer via Ohio-talk
<ohio-talk at nfbnet.org> wrote:
> 
> In the meantime, are they refusing to waive the fee for scheduling by
phone?
> A year or two back, I heard numerous people complaining about 
> Breyhound's insistence on charging a fee for scheduling with 
> assistance despite the fact that the website was inaccessible.
> 
> 
> 
> -----Original Message-----
> From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of 
> Aleeha Dudley via Ohio-talk
> Sent: Monday, November 30, 2015 12:23 PM
> To: NFB of Ohio Announcement and Discussion List
> Cc: Aleeha Dudley
> Subject: Re: [Ohio-talk] Greyhound Site
> 
> Hello all,
> I was the co-author of a resolution passed at national convention this 
> summer to urge greyhound to make its website and mobile application 
> more accessible. We are working currently on developing a survey, 
> which will be released to the membership shortly, about Greyhound 
> experiences. We are moving in the right direction.
> 
> Sent from my iPhone
> 
>> On Nov 30, 2015, at 10:12, Michael Welty via Ohio-talk
> <ohio-talk at nfbnet.org> wrote:
>> 
>> I too noticed the change in their site, nothing I have tried has any 
>> luck
> navigating it. It seems that Greyhound hasn't really cared that their 
> site doesn't work for the blind, as I have mentioned it to them too 
> and they haven't seemed to gotten the hint. This can be even harder 
> for those of us with dual disabilities, me being deaf blind for 
> example. I feel that stronger action may be required to get them to 
> listen, as they haven't even tried to make any changes as long as I can
remember.
>> 
>>> On 11/30/2015 10:23, Robert Spangler via Ohio-talk wrote:
>>> Hello:
>>> 
>>> 
>>> I would like to initiate a discussion on this matter as I believe it 
>>> is of great importance to blind travelers.
>>> 
>>> 
>>> Over the past five years or so, the Greyhound web site has had 
>>> accessibility issues, making it difficult or even impossible for 
>>> some to order tickets.  I myself just recently got the hang of 
>>> selecting my start and destination choices.  These fields are 
>>> nonstandard dropdown edit boxes which are confusing to someone who, 
>>> rightfully so, expects to find controls with which they are accustomed.
>>> 
>>> 
>>> Last night, I went to the Greyhound site to look up an itinerary 
>>> and, guess what, it's completely different now and I was 
>>> unsuccessful in figuring out anything.  I was forced to call them.  
>>> Let's not even talk about the hell I dealt with searching for their
phone number.
>>> 
>>> 
>>> This is not a situation of who has the ability to figure out a 
>>> challenging web site.  I should be able to go to this site and book 
>>> a trip without having to figure out how to use the site each time.  
>>> It should work for me as it does for sighted individuals.
>>> 
>>> 
>>> I called the national center regarding these issues and they 
>>> suggested that I call the disability line at Greyhound and ask that 
>>> they assist me in purchasing my ticket.  In addition, they suggested 
>>> that I request that they waive any fees I would incur by ordering 
>>> over the phone since I am unable to utilize the site as equally as 
>>> those who do not use screen access technology.  At the time, I put 
>>> this off because I figured out workarounds; however, these 
>>> workarounds are no longer effective and I'm just plain fed up!  So, 
>>> the
> next time I order a ticket, I will be forced to take this rout.
>>> 
>>> 
>>> I would like to hear other people's thoughts on this matter.  I am 
>>> not an expert on the Target case, but didn't that set a precedent 
>>> that, since a web site is a public place of conducting business, it 
>>> has to be accessible just like brick and morder locations?  I'm not 
>>> suggesting that we go jumping down their throats just yet 
>>> (attempting a peaceful resolution is always
>>> preferred) but I certainly think that we should start making some 
>>> noise because this is absolutely ridiculous.
>>> 
>>> 
>>> Looking forward to hearing some thoughts!
>>> 
>>> 
>>> Thanks,
>>> 
>>> Robby
>>> 
>>> 
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>> 
>> 
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