[Ohio-talk] Greyhound Site

[grob702 at gmail.com]

Well I too have had trouble with ordering tickets off the greyhound site this just occurred a couple months ago for me decide has changed and if you call customer service they will walk you through a ticket and let them know you are visually impaired and they will help you out

Sent from my iPhone

> On Nov 30, 2015, at 1:12 PM, Kaiti Shelton via Ohio-talk <ohio-talk at nfbnet.org> wrote:
> 
> I, too, have consistently had trouble ordering tickets from greyhound. The thing that always makes me chuckle is that they always suggest you call over the phone and deal with their terrible customer service, instead of just taking the relatively little time it would need to fix the website. I have always managed to find workarounds as well, but the last couple of times I have ordered or tried to order I found it difficult. The excess ability of the site has also not been consistent over the past couple years, and I've encountered different issues. This makes it difficult to actually pinpoint what is actually wrong. Great how does a company with numerous ADA compliance complaint and lawsuits, and I agree that immediately jumping on the throat would not be wise, but I am floored that no one has done so already with all the complaints I've seen. That's why they've gotten away with it for so long. Of course, I'm referring to web assessability issues among their poor treatment of people in wheelchairs and other problems.
> 
> Sent from my iPhone
> 
>> On Nov 30, 2015, at 10:23 AM, Robert Spangler via Ohio-talk <ohio-talk at nfbnet.org> wrote:
>> 
>> Hello:
>> 
>> 
>> 
>> I would like to initiate a discussion on this matter as I believe it is of
>> great importance to blind travelers.  
>> 
>> 
>> 
>> Over the past five years or so, the Greyhound web site has had accessibility
>> issues, making it difficult or even impossible for some to order tickets.  I
>> myself just recently got the hang of selecting my start and destination
>> choices.  These fields are nonstandard dropdown edit boxes which are
>> confusing to someone who, rightfully so, expects to find controls with which
>> they are accustomed.  
>> 
>> 
>> 
>> Last night, I went to the Greyhound site to look up an itinerary and, guess
>> what, it's completely different now and I was unsuccessful in figuring out
>> anything.  I was forced to call them.  Let's not even talk about the hell I
>> dealt with searching for their phone number.
>> 
>> 
>> 
>> This is not a situation of who has the ability to figure out a challenging
>> web site.  I should be able to go to this site and book a trip without
>> having to figure out how to use the site each time.  It should work for me
>> as it does for sighted individuals.
>> 
>> 
>> 
>> I called the national center regarding these issues and they suggested that
>> I call the disability line at Greyhound and ask that they assist me in
>> purchasing my ticket.  In addition, they suggested that I request that they
>> waive any fees I would incur by ordering over the phone since I am unable to
>> utilize the site as equally as those who do not use screen access
>> technology.  At the time, I put this off because I figured out workarounds;
>> however, these workarounds are no longer effective and I'm just plain fed
>> up!  So, the next time I order a ticket, I will be forced to take this rout.
>> 
>> 
>> 
>> I would like to hear other people's thoughts on this matter.  I am not an
>> expert on the Target case, but didn't that set a precedent that, since a web
>> site is a public place of conducting business, it has to be accessible just
>> like brick and morder locations?  I'm not suggesting that we go jumping down
>> their throats just yet (attempting a peaceful resolution is always
>> preferred) but I certainly think that we should start making some noise
>> because this is absolutely ridiculous.
>> 
>> 
>> 
>> Looking forward to hearing some thoughts!
>> 
>> 
>> 
>> Thanks,
>> 
>> Robby
>> 
>> 
>> 
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> 
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