[Ohio-talk] Greyhound Site

[Robert Spangler]

That's brilliant and I'm sure they will; however, they will also charge a
fee for ordering over the phone.  In addition, online discounts will not
apply.  This is not acceptable.

-----Original Message-----
From: Ohio-talk [mailto:ohio-talk-bounces at nfbnet.org] On Behalf Of
grob702--- via Ohio-talk
Sent: Monday, November 30, 2015 3:49 PM
To: NFB of Ohio Announcement and Discussion List <ohio-talk at nfbnet.org>
Cc: grob702 at gmail.com
Subject: Re: [Ohio-talk] Greyhound Site

Well I too have had trouble with ordering tickets off the greyhound site
this just occurred a couple months ago for me decide has changed and if you
call customer service they will walk you through a ticket and let them know
you are visually impaired and they will help you out

Sent from my iPhone

> On Nov 30, 2015, at 1:12 PM, Kaiti Shelton via Ohio-talk
<ohio-talk at nfbnet.org> wrote:
> 
> I, too, have consistently had trouble ordering tickets from greyhound. The
thing that always makes me chuckle is that they always suggest you call over
the phone and deal with their terrible customer service, instead of just
taking the relatively little time it would need to fix the website. I have
always managed to find workarounds as well, but the last couple of times I
have ordered or tried to order I found it difficult. The excess ability of
the site has also not been consistent over the past couple years, and I've
encountered different issues. This makes it difficult to actually pinpoint
what is actually wrong. Great how does a company with numerous ADA
compliance complaint and lawsuits, and I agree that immediately jumping on
the throat would not be wise, but I am floored that no one has done so
already with all the complaints I've seen. That's why they've gotten away
with it for so long. Of course, I'm referring to web assessability issues
among their poor treatment of people in wheelchairs and other problems.
> 
> Sent from my iPhone
> 
>> On Nov 30, 2015, at 10:23 AM, Robert Spangler via Ohio-talk
<ohio-talk at nfbnet.org> wrote:
>> 
>> Hello:
>> 
>> 
>> 
>> I would like to initiate a discussion on this matter as I believe it 
>> is of great importance to blind travelers.
>> 
>> 
>> 
>> Over the past five years or so, the Greyhound web site has had 
>> accessibility issues, making it difficult or even impossible for some 
>> to order tickets.  I myself just recently got the hang of selecting 
>> my start and destination choices.  These fields are nonstandard 
>> dropdown edit boxes which are confusing to someone who, rightfully 
>> so, expects to find controls with which they are accustomed.
>> 
>> 
>> 
>> Last night, I went to the Greyhound site to look up an itinerary and, 
>> guess what, it's completely different now and I was unsuccessful in 
>> figuring out anything.  I was forced to call them.  Let's not even 
>> talk about the hell I dealt with searching for their phone number.
>> 
>> 
>> 
>> This is not a situation of who has the ability to figure out a 
>> challenging web site.  I should be able to go to this site and book a 
>> trip without having to figure out how to use the site each time.  It 
>> should work for me as it does for sighted individuals.
>> 
>> 
>> 
>> I called the national center regarding these issues and they 
>> suggested that I call the disability line at Greyhound and ask that 
>> they assist me in purchasing my ticket.  In addition, they suggested 
>> that I request that they waive any fees I would incur by ordering 
>> over the phone since I am unable to utilize the site as equally as 
>> those who do not use screen access technology.  At the time, I put 
>> this off because I figured out workarounds; however, these 
>> workarounds are no longer effective and I'm just plain fed up!  So, the
next time I order a ticket, I will be forced to take this rout.
>> 
>> 
>> 
>> I would like to hear other people's thoughts on this matter.  I am 
>> not an expert on the Target case, but didn't that set a precedent 
>> that, since a web site is a public place of conducting business, it 
>> has to be accessible just like brick and morder locations?  I'm not 
>> suggesting that we go jumping down their throats just yet (attempting 
>> a peaceful resolution is always
>> preferred) but I certainly think that we should start making some 
>> noise because this is absolutely ridiculous.
>> 
>> 
>> 
>> Looking forward to hearing some thoughts!
>> 
>> 
>> 
>> Thanks,
>> 
>> Robby
>> 
>> 
>> 
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> 
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