[Ohio-talk] Recent Greyhound Experience

[Robert Spangler]

Hello everyone:

I just booked a trip on Greyhound and thought that I would share my
experience.  The web site has improved tremendously.  In fact, my last
couple of booking experiences went pretty smoothly.  This time, though, I
did experience a few things that were kind of confusing.

It was not immediately apparent to me where the controls were to enter my
credit card information.  I went into my screen reader's forms mode (I use
NVDA) and found it after tabbing around the window.  Since I couldn't
initially find the credit card controls, I pressed the pay button, thinking
that maybe I entered that information on the next page.

There were a couple other areas that were unclear.  For instance, on the
list of trip options, NVDA reports each line as an expandable item.  Instead
of feeling standard, I felt like I had to poke around a bit to understand
how to interact with the site.  On the first page, I was looking for the
option to add another passenger.  I found something that reported as,
"Application Collapsed."  I pressed enter and the desired options appeared;
however, only by guessing did I know that this was the correct item.

Overall, though, this is a massive improvement and I commend Greyhound for
their progress.  I hope that we continue to have a working relationship with
Greyhound so that they can continue improving their online services.

Thanks,
Robert

--
Robert Spangler
Secretary, Miami Valley Chapter of the National Federation of the Blind of
Ohio Spangler.robert at gmail.com