[Ohio-Talk] FW: Mantis Q40 and Chameleon 20 Update from APH

Wed Jan 27 18:00:11 UTC 2021

Here is some extremely important information for anyone who uses any Braille display with their iDevice running IOS 14.4. I know this only talks about the APH products but it is true for all Braille displays.

From: The AT&AEM Center <ataem_info at ocali.org> 
Sent: Wednesday, January 27, 2021 11:59 AM
To: =?utf-8?Q??= <marianne at DENNINGWEB.COM>
Subject: Mantis Q40 and Chameleon 20 Update from APH

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Dear Requestors,

The AT&AEM Center would like to share with you this update from APH regarding the Mantis Q40 and Chameleon 20...

"We have identified connection issues for the Mantis Q40 and Chameleon 20 after upgrading to iOS 14.4. We recommend that you turn off automatic updates, and do not upgrade to 14.4. This is a regression introduced by Apple in this release. We alerted them to this issue during 14.4 beta testing, and we hope they will correct it in a possible 14.4.1 release. Stay tuned to your inbox for further updates.

Once upgraded to iOS 14.4, and as soon as users lock their iPad or iPhone with the Mantis or Chameleon connected, the braille display will not automatically reconnect once the device wakes back up. You can force it to reconnect by leaving the terminal and reconnecting from there, but then you won’t get braille. The only way to get braille back is to toggle Bluetooth on the iOS device, but the issue will happen again as soon as you lock your device or it goes to sleep.

To stop an iOS device from auto updating, do the following:

*	Open the Settings app
*	Activate the General option
*	Activate the Software Update option
*	Activate the Automatic Updates option
*	Turn off both, “download iOS updates,” and “Install iOS updates.”

If you’ve already updated to iOS 14.4, please refer to this link for instructions on how to downgrade your iOS device:  <https://ocali.us1.list-manage.com/track/click?u=bd3743bdcb66be2dc0a49a703&id=e300db8cfa&e=aed84c0bf4> https://www.tomsguide.com/us/how-to-downgrade-ios,review-6519.html

If you have any questions or concerns, please contact the APH Customer Experience Team at  <mailto:cs at aph.org> cs at aph.org or 800-223-1839. Mantis and Chameleon users can also subscribe to the community user email group for more updates at  <mailto:Mantis-Chameleon-User-subscribe at tech.aph.org> Mantis-Chameleon-User-subscribe at tech.aph.org.

Your Friends at APH"

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