[Ohio-Talk] Quest Diagnostics

Fri Feb 20 11:59:01 UTC 2026

The ACB faught at the supreme court last year over quest not being
accessible at the appointment because you sign in with a touch pad and
there’s no one at a desk. I never heard what became of the case but
hopefully they have it fixed.

Email may be composed by dictation. Please, excuse grammar errors.

On Thu, Feb 19, 2026 at 9:12 PM Kelsey Nicolay via Ohio-Talk <
ohio-talk at nfbnet.org> wrote:

> The mobile app is still inaccessible even now. I've been on them about
> this for the past two years now and nothing has been done about it.
> University Hospitals used to have their own independent labs, but they
> decided it would be better to outsource that to Quest; Summa Health did
> that too, but they at least still have a few independent labs left. My dad
> will be bringing me, but I can assure you that I will never ever use Quest
> again, even if that means driving a little out of the way. From what I've
> heard, LabCorp is not much better, but at least their website is somewhat
> useable. I used Southwest General back in 2024 and had no problems with
> them ther than the person who registered me typed my email address in wrong
> so i couldn't sign up for the portal, but that wasn't an accessibility
> related issue. Unfortunately, the closest lab they have is 20 minutes away.
> Sent from Kelsey Nicolay’s iPhone
>
> > On Feb 19, 2026, at 8:46 PM, Christopher Sabine via Ohio-Talk <
> ohio-talk at nfbnet.org> wrote:
> >
> > Hi Kelsi. I also had really negative experiences at Quest when I was
> using them for blood labs before my surgery. Their Mobile app at the time
> was barely accessible and the web site was completely inaccessible as a
> JAWS user. I had to check in at a kiosk that was completely inaccessible
> just to sign in at my local location at a Walmart. Fortunately, I had a
> sighted assistant who drove me to that location, but if she wasn't there, I
> would not have been able to make my appointment.
> >
> > To make a long story short, I reached out to National Office about my
> experience. This was when Scott LaBar was still legal counsel. He
> investigated, and there is apparently ongoing litigation involving Quest
> outside of the Federation involving the ACB other than that the named
> plaintiff in the case was active in the California ACB Affiliate.
> Unfortunately, I couldn't get further information.
> >
> > If I were you, I'd reach out to the customer service rep before your
> appointment, explain that you may need assistance at your visit at
> University Hospital because the web site, mobile app, and all electronic
> kiosks are completely inaccessible to you as a Blind person. Mention that
> this is a subject of ongoing litigation and cite Julian Vargus and American
> Council of the Blind v Quest Diagnostics Laboratories et al. specifically.
> This is a 2019 class action lawsuit. I'd also reach out to National Office
> as well, just to cover all bases. Needless to say, I avoid Quest now like
> the plague. The hospital I use has MyChart which is very accessible for the
> most part, at least as far as the patient portal is concerned.
> >
> > I wish you didn't have to go through any of this. Sending prayers and
> wishing you all the best,
> >
> > Chris
> >
> > -----Original Message-----
> > From: Ohio-Talk <ohio-talk-bounces at nfbnet.org> On Behalf Of Kelsey
> Nicolay via Ohio-Talk
> > Sent: Thursday, February 19, 2026 6:34 PM
> > To: NFB of Ohio Announcement List <ohio-talk at nfbnet.org>
> > Cc: Kelsey Nicolay <piano.girl0299 at gmail.com>
> > Subject: [Ohio-Talk] Quest Diagnostics
> >
> > Hello,
> > I had a very frustrating experience I thought I would share, especially
> for those of you who use University Hospitals of Cleveland. As you may or
> may not know, UH outsourced all of their lab locations to Quest Diagnostics
> which has been an absolute nightmare. My doctor put in orders for routine
> bloodwork for my upcoming appointment, so out of convenience, I thought I
> would use the Quest location at the UH health center near my home since
> they already have my orders in the system. Unfortunately, what I thought
> would be convenient turned out to be anything but. I tried unsuccessfully
> with the website and MyQuest mobile app to schedule an appointment as both
> are totally inaccessible, so I thought I would call UH to see if they could
> help me. The lady I spoke with at the call center was very nice and called
> a couple locations on my behalf before transferring me to the closest one.
> After being transferred to Quest, it turns out that I was talking to the
> corporate call center and that individual locations don't answer their
> phones during business hours because they are doing labs for patients which
> I don't have a problem with, but what I do have a problem with is the
> person I spoke with had an attitude and she got nastier when I told her I
> was visually impaired and couldn't use the website or app because of their
> lack of accessibility. After I had just explained to her my issue, she
> asked "You can't get your labs done why?" She made me not appointment over
> the phone, but didn't seem too happy about it and acted like she didn't
> care when i told her that their systems were inaccessible. My actual
> appointment isn't until march 2, so we'll see how it goes, but based on my
> experience today with just trying to set up the appointment, it has left a
> bad taste in my mouth. I encourage anyone who has the option to go nywhere
> else but Quest to do so to avoid frustration.
> > Sent from Kelsey Nicolay’s iPhone
> > _______________________________________________
> > Ohio-Talk mailing list
> > Ohio-Talk at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> Ohio-Talk:
> >
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/info%40onhconsulting.com
> > _______________________________________________
> > Ohio-Talk mailing list
> > Ohio-Talk at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> Ohio-Talk:
> >
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/piano.girl0299%40gmail.com
>
> _______________________________________________
> Ohio-Talk mailing list
> Ohio-Talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/ohio-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> Ohio-Talk:
>
> http://nfbnet.org/mailman/options/ohio-talk_nfbnet.org/josephpansman%40gmail.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/ohio-talk_nfbnet.org/attachments/20260220/8f9153d2/attachment.htm>