[Promotion-technology] In Yet Another Pickle

[Susan Tabor]

Hi, listers:

 

It's me again! If it's seeming like I'm in perpetual distress, well, that's
the way it is sometimes!

 

This problem has a history but I'll try and make it as brief as possible.
For brailling we use Duxbury and a Juliet Pro and I have a Braille-Blazer on
my desk. We got the printer 4 years ago or so and after we'd had it nearly a
year it finally was set up by our IT people.

 

I have had constant problems with the printer. It doesn't seem to hold its
settings and always wants to default to having like no margins. It also does
a lot of stopping in the middle of the page and telling me it's out of
paper, which is a lie.

 

Our IT people say of my plight that they "can't replicate it." "Thank you;
very helpful I said to myself)

 

I have talked to both the Juliet people and the Duxbury people. Duxbury is
very good about giving me new settings to try, which work sometimes and
sometimes they don't and they never are retained by the Juliet. Then I hear
the hardware people saying it's a software problem and the softwear people
saying it's a hardwear problem. I am about to pull my hair out, and I have
been told it's up to me to figure out and my figuring it out is a big part
of my job performance, if you know what I mean. This job has changed a lot
when I was hired. Technology is not my strong suit. I am ready to pull my
hair out! (Sorry, but I'm reeeeeeeeeally frustrated!) I thought IT people
were supposed to teach staff how to do things. 

 

Any thoughts on what I can do or who I can talk with to get the goods on
GOOD, and I mean Good, training would be appreciated. Thanks in advance for
all your help! You all have been a tremendous help to me already, and have
been empathic and all of that good stuff. I really appreciate it!

All the Best,

Susan