[Promotion-technology] In Yet Another Pickle

[Gary Wunder]

It sounds like the embosser not retaining its settings is definitely a 
hardware problem. There are ways, using what are called escape sequences to 
send these commands you need such as margins, single or double sided 
embossing, and printer speed to the embosser each time you turn it on, but 
they'd take a bit of programming. I may be able to help if you can tell me 
what settings constantly are lost, but again I think there is a hardware 
problem if you are exiting the setting change menu with the command to save 
the settings.

Gary


----- Original Message ----- 
From: "Susan Tabor" <souljourner at sbcglobal.net>
To: "'Committee on the Promotion, Evaluation and Advancement of Technology'" 
<promotion-technology at nfbnet.org>
Sent: Monday, December 14, 2009 11:16 PM
Subject: [Promotion-technology] In Yet Another Pickle


> Hi, listers:
>
>
>
> It's me again! If it's seeming like I'm in perpetual distress, well, 
> that's
> the way it is sometimes!
>
>
>
> This problem has a history but I'll try and make it as brief as possible.
> For brailling we use Duxbury and a Juliet Pro and I have a Braille-Blazer 
> on
> my desk. We got the printer 4 years ago or so and after we'd had it nearly 
> a
> year it finally was set up by our IT people.
>
>
>
> I have had constant problems with the printer. It doesn't seem to hold its
> settings and always wants to default to having like no margins. It also 
> does
> a lot of stopping in the middle of the page and telling me it's out of
> paper, which is a lie.
>
>
>
> Our IT people say of my plight that they "can't replicate it." "Thank you;
> very helpful I said to myself)
>
>
>
> I have talked to both the Juliet people and the Duxbury people. Duxbury is
> very good about giving me new settings to try, which work sometimes and
> sometimes they don't and they never are retained by the Juliet. Then I 
> hear
> the hardware people saying it's a software problem and the softwear people
> saying it's a hardwear problem. I am about to pull my hair out, and I have
> been told it's up to me to figure out and my figuring it out is a big part
> of my job performance, if you know what I mean. This job has changed a lot
> when I was hired. Technology is not my strong suit. I am ready to pull my
> hair out! (Sorry, but I'm reeeeeeeeeally frustrated!) I thought IT people
> were supposed to teach staff how to do things.
>
>
>
> Any thoughts on what I can do or who I can talk with to get the goods on
> GOOD, and I mean Good, training would be appreciated. Thanks in advance 
> for
> all your help! You all have been a tremendous help to me already, and have
> been empathic and all of that good stuff. I really appreciate it!
>
> All the Best,
>
> Susan
>
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