[Promotion-technology] Fwd: firefox difficulty

[David Andrews]

>
>From: Kelsey Nicolay <piano.girl0299 at gmail.com>
>Subject: firefox difficulty
>To: David Andrews<dandrews at visi.com>
>
>Hi Dave,
>I'm not sure which list would be appropriate to post this to, but I 
>could really use some advice.  I am using JAWS 17 on a Windows 7 
>desktop.  I currently have my default web browser set to Firefox 
>since it works better with Salesforce.  However, I am having an 
>issue with my braille display.  Basically, I am unable to enter any 
>contracted braille when doing a Google search in Firefox.  I have 
>JAWS set for input and output unified English braille grade 2.  I 
>even double checked the settings in Firefox and they are exactly as 
>I set them when installing JAWS.
>Interestingly, if I enter contracted braille into an edit field in 
>Salesforce, it works fine.  I contacted Freedom Scientific tech 
>support and they had no solution except to check my braille settings 
>which is the first thing I did when I started having this issue.  On 
>the other hand, I am not having any issues when I use Internet 
>Explorer even when Google searching.  I am also having issues with 
>chrome, but in chrome, I can't enter any braille.  I am currently 
>using Internet Explorer because I know it is reliable with 
>contracted braille, but when it comes to Salesforce, ie does not 
>work well and occasionally crashes which is why I asked for Firefox 
>as my default browser.  Therefore, have you heard of anything like 
>this? It's driving me crazy since I have to use Google all day for 
>my job.  I have tried everything I can think of, even switching 
>input and output in Firefox to U.S.  English braille grade 2, but 
>even that did not work.  When the computer was first set up, they 
>installed what I think was Firefox 45 or 46 and that version seemed 
>to work.  However, Firefox updated itself to 48 and ever since then, 
>I've had the issue.  Could you forward this to someone who might 
>have a solution?
>Thank you,
>Kelsey Nicolay