[Promotion-technology] Fwd: Firefox difficulty

[Mahmoud, Zuhair]

Hi,

Since you did not have this problem with earlier versions of Firefox, you may wish to use the Firefox ESR, which you can download from https://www.mozilla.org/en-US/firefox/organizations/all/.

The Firefox ESR (Extended Service Release) is a version of Firefox which does not get updated as often, and is designed for enterprise environments that want more control over how to deploy their versions of Firefox.  It does not get updated as much, and each update requires a manual installation.  It is currently 2 or 3 versions behind the current Firefox release.

I hope this helps.

Thanks,
Zuhair.












------------------
Zuhair Mahmoud
Information Technology Specialist
Technology Assessment Group
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The Library of Congress
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-----Original Message-----
From: Promotion-technology [mailto:promotion-technology-bounces at nfbnet.org] On Behalf Of David Andrews via Promotion-technology
Sent: Thursday, September 29, 2016 9:56 AM
To: gui-talk at nfbnet.orgb; nfbcs at nfbnet.org; napub at nfbnet.org; promotion-technology at nfbnet.org
Cc: David Andrews
Subject: [Promotion-technology] Fwd: firefox difficulty


>
>From: Kelsey Nicolay <piano.girl0299 at gmail.com>
>Subject: firefox difficulty
>To: David Andrews<dandrews at visi.com>
>
>Hi Dave,
>I'm not sure which list would be appropriate to post this to, but I 
>could really use some advice.  I am using JAWS 17 on a Windows 7 
>desktop.  I currently have my default web browser set to Firefox since 
>it works better with Salesforce.  However, I am having an issue with my 
>braille display.  Basically, I am unable to enter any contracted 
>braille when doing a Google search in Firefox.  I have JAWS set for 
>input and output unified English braille grade 2.  I even double 
>checked the settings in Firefox and they are exactly as I set them when 
>installing JAWS.
>Interestingly, if I enter contracted braille into an edit field in 
>Salesforce, it works fine.  I contacted Freedom Scientific tech support 
>and they had no solution except to check my braille settings which is 
>the first thing I did when I started having this issue.  On the other 
>hand, I am not having any issues when I use Internet Explorer even when 
>Google searching.  I am also having issues with chrome, but in chrome, 
>I can't enter any braille.  I am currently using Internet Explorer 
>because I know it is reliable with contracted braille, but when it 
>comes to Salesforce, ie does not work well and occasionally crashes 
>which is why I asked for Firefox as my default browser.  Therefore, 
>have you heard of anything like this? It's driving me crazy since I 
>have to use Google all day for my job.  I have tried everything I can 
>think of, even switching input and output in Firefox to U.S.  English 
>braille grade 2, but even that did not work.  When the computer was 
>first set up, they installed what I think was Firefox 45 or 46 and that 
>version seemed to work.  However, Firefox updated itself to 48 and ever 
>since then, I've had the issue.  Could you forward this to someone who 
>might have a solution?
>Thank you,
>Kelsey Nicolay


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