[rehab] FW: Job Opportunity Louisville Call Center Beneficiary Service Representative

[Gary Wunder]

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From: Jywanza Maye [mailto:jywanzam at Bosma.org]
Sent: Friday, August 05, 2011 11:59 AM
To: gwunder at earthlink.net
Subject: Job Opportunity Louisville Call Center 
Beneficiary Service Representative

Hello Gary,



My name is Jywanza Maye. I work for Bosma 
Enterprises, which is an agency for the blind and 
visually impaired, located in Indianapolis, IN. 
Bosma Enterprises is seeking people (especially 
veterans) who are blind or visually impaired to 
work at Humana’s call/contact center in 
Louisville, KY. There are multiple positions 
available. The positions are full-time with pay starting at $15 an hour.



Below is information regarding the job 
opportunity in Louisville, KY. Can you please 
disseminate the information throughout your network?



Thanks,



Jywanza





BOSMA ENTERPRISES




JOB DESCRIPTION






Position Title:                       Louisville 
Call Center Beneficiary Service Representative



Status:                                   Non-exempt



Reports to:                            Contact Center Manager



Overall Responsibility:



Effectively answer inbound calls utilizing 
available resources.  Resolve customer service 
issues in a professional and courteous 
manner.  Effectively communicate information with 
internal and external customers.  Prioritize 
workload to continuously answer incoming calls 
and maintain established schedules and 
deadlines.  Utilize information systems for maintenance and reporting issues.



Education and Experience:



·       High school diploma or GED 
required.  Four year college degree 
preferred.  (May substitute equivalent education 
and/or experience for degree).

·       Two years experience in Customer Service 
and/or Call Center industry required.

·       Proficiency with Assistive Technology required.

·       Two years technical experience in a managed care environment desired.

·       1 – 3 years of military, healthcare, or 
managed care or related experience desired.

·       U.S. Citizenship required



Required Skills and Abilities:



·       Excellent interpersonal skills to include 
active listening and the ability to promptly respond to customers’ needs.

·       Ability to communicate effectively and 
professionally, both orally and in writing, to 
meet the needs of the organization and its customers

·       Ability to be proficient in Microsoft 
applications with speed and accuracy.

·       Ability to type a minimum of 35 WPM.

·       Ability to define problems, establish 
facts and draw valid conclusions.

·       Ability to input customer data into 
prescribed computer software concisely, accurately and in a timely manner.

·       Ability to use an internet interface to input data.

·       Ability to spend extended periods of time 
seated at a computer work station while using a 
headset, telephone and computer.

·       Ability to interact well in a team environment

·       Ability to proactively problem solve.

·       Ability to handle confidential files and data with discretion.

·       Ability to be a self-starter capable of 
being organized and multi-tasking with little or no supervision.

·       Ability to be dependable both in attendance and job performance.

·       Ability to work varied hours and rotating 
shifts as business needs dictate.



Job Duties and Responsibilities:



The essential functions of the Call Center 
Beneficiary Service Representative position 
consist primarily of, but are not limited to, the following:



·       Greet callers, establish rapport and 
project professional tone within established service standards.

·       Utilize prescribed software to document 
customer data and follow-up with little or no supervision

·       Provide prompt follow-up, both internally 
and externally, on customer requests.

·       Address customer issues, assuring that 
contract service levels and objectives are met.

·       Respond to and manage all contract calls 
using customer-oriented etiquette.

·       Maintain proficiency with technology used 
in the day-to-day operation of the Call Center.

·       Maintain strict confidentiality of 
sensitive customer and company information.

·       Effectively manage and adapt to change 
within the organization with a positive attitude.

·       Follow all Bosma policies, process, and procedures.
    * Contribute to the overall efficiency and 
effectiveness of the call center by performing other duties as assigned.



If you are interested, please forward your resume 
with a brief cover letter to 
<mailto:jywanzam at bosma.org>jywanzam at bosma.org. If 
you have any questions, I can be reached at 
either <mailto:jywanzam at bosma.org>jywanzam at bosma.org or at (317) 514 2420