[rehab] FW: [NFBWNews] E-Commerce Customer Service Representative - IB

[Dick Davis]

>From the NFB of Wisconsin listserv.

Dick Davis



*From:* nfbwnews at googlegroups.com [mailto:nfbwnews at googlegroups.com] *On
Behalf Of *Steve Heesen
*Sent:* Friday, April 20, 2018 8:06 AM
*To:* 'nfbwnews at googlegroups.com'
*Subject:* [NFBWNews] E-Commerce Customer Service Representative - IB





Tell e’m Steve Heesen sent ya:



http://www.afb.org/CareerConnect/users/jobdetails.asp?jobid=3461



*E-Commerce Customer Service Representative*

*Industries for the Blind*

Posted: 4/19/2018

Job Type: Customer Service

Milwaukee, WI

Expiration Date:5/19/2018



JOB SUMMARY: Provides top tier customer service by following SOP’s and
resolving customer issues quickly and accurately. This will include timely
and accurate responses to customer inquiries regarding orders, billing
inquiries and technical problem notifications.

Essential Duties and Responsibilities: To perform this job successfully an
individual must be able to perform each duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or
ability desired.

Customer Service
Resolve customer issues via phone, email and web
Handle customer complaints quickly to exceed customer expectations
Resolve escalated customer issues in a timely, professional and accurate
manner
Order entry and quote generation to include all channels (Fed Mall, GSA
Advantage, IntraMall etc.)
Proper order documentation per each channel’s requirements
Efficient and accurate handling of escalations
Collaborate with internal and external entities to ensure timely and
accurate fulfillment
Other duties as assigned

Qualifications- To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.

High school diploma plus 1-2 years of customer service/office
administration experience.
One year experience within E-Commerce customer.
One year of experience in technical support, preferred.
Ability to follow instructions and pre-established guidelines.
Must be able to work with limited supervision.
Excellent computer skills with above average typing/data entry skill.
Ability to work in a team environment
Ability to prioritize multiple tasks, work under pressure and meet
deadlines.
Must be reliable.

Physical Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job.

Must be able to sit for extended period of time.

Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
Low to moderate noise level in an office work environment.

IB is committed to maximizing employment opportunities for the blind and
visually impaired. Blind and visually impaired individuals will be given
hiring priority. We are required to fill certain positions with legally
blind individuals.

Compensation and Benefits: Vacation time, discretionary bonus, health
insurance, dental, FSA, life and disability insurance and a 403B retirement
plan with a generous company match.

ibMilwaukee is a leading manufacturer, supplier and distributer of
industrial office supplies, office furniture, customized kitting and
promotional products. We are looking for amazing people to join our team!
Recognized globally as an industry leader in workplace accessibility, we
are dedicated to employing a diverse workforce.

Reasonable accommodations may be made to enable individuals with
disabilities to perform the job described.

Industries for the Blind, Inc. is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, gender identity,
sexual orientation, age, status as a protected veteran, among other things,
or status as a qualified individual with disability



Contact Name: Michele Repischak

*Contact Phone*

(414) 778-3054



*Contact Fax*

(414) 778-3386

Contact E-mail Address: michele.repischak at ibmilw.com







jump to articlelink to NIB.org





Hands on keyboard CareersWithVision®

















E-Commerce Customer Service Representative



Industries for the Blind

Posted: 4/19/2018

Job Type: Customer Service

Milwaukee, WI

Expiration Date:5/19/2018



JOB SUMMARY: Provides top tier customer service by following SOP’s and
resolving customer issues quickly and accurately. This will include timely
and accurate responses to customer inquiries regarding orders, billing
inquiries and technical problem notifications.



Essential Duties and Responsibilities: To perform this job successfully an
individual must be able to perform each duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or
ability desired.



Customer Service

Resolve customer issues via phone, email and web

Handle customer complaints quickly to exceed customer expectations

Resolve escalated customer issues in a timely, professional and accurate
manner

Order entry and quote generation to include all channels (Fed Mall, GSA
Advantage, IntraMall etc.)

Proper order documentation per each channel’s requirements

Efficient and accurate handling of escalations

Collaborate with internal and external entities to ensure timely and
accurate fulfillment

Other duties as assigned



Qualifications- To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.



High school diploma plus 1-2 years of customer service/office
administration experience.

One year experience within E-Commerce customer.

One year of experience in technical support, preferred.

Ability to follow instructions and pre-established guidelines.

Must be able to work with limited supervision.

Excellent computer skills with above average typing/data entry skill.

Ability to work in a team environment

Ability to prioritize multiple tasks, work under pressure and meet
deadlines.

Must be reliable.



Physical Demands: The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job.



Must be able to sit for extended period of time.



Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.

Low to moderate noise level in an office work environment.



IB is committed to maximizing employment opportunities for the blind and
visually impaired. Blind and visually impaired individuals will be given
hiring priority. We are required to fill certain positions with legally
blind individuals.



Compensation and Benefits: Vacation time, discretionary bonus, health
insurance, dental, FSA, life and disability insurance and a 403B retirement
plan with a generous company match.



ibMilwaukee is a leading manufacturer, supplier and distributer of
industrial office supplies, office furniture, customized kitting and
promotional products. We are looking for amazing people to join our team!
Recognized globally as an industry leader in workplace accessibility, we
are dedicated to employing a diverse workforce.



Reasonable accommodations may be made to enable individuals with
disabilities to perform the job described.



Industries for the Blind, Inc. is an equal opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, gender identity,
sexual orientation, age, status as a protected veteran, among other things,
or status as a qualified individual with disability



Contact Name: Michele Repischak



Contact Phone



(414) 778-3054



Contact Fax



(414) 778-3386

Contact E-mail Address: michele.repischak at ibmilw.com







*Steve Heesen  *NOTE my new email address**

Account Specialist

ibSupply.com



Industries for the Blind, Inc. - *"Leading Upward Mobility"*

steve.heesen at ibsupply.com

*www.ibSupply.com <www.ibSupply.com> *p. 414-778-5386 m. 414-312-0664



[image: [image]]



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