[Rehab] Problems with aware

[Melissa Kane]

Sorry to hear that you are having so many problems. As far as the combo boxes go, I have noticed that you cannot use the alt down arrow to expand them as you used to be able to do. You either need to tab to them or you need to use the C to reach them and then press enter on them. Once you do that, you have to immediately press the first letter of the action that you want, or you have to arrow through. Once  you have started Arrowing down, you cannot switch to the first letter to get to the option that you want. With the layout tab, I can press enter on it and then turn virtual PC cursor back on and then can arrow to the options that I want. Unfortunately, the alt shortcut keys are a known issue and they have been working on them with Google and jaws. We do not use aware for signing, so I can’t help on that issue. I also have not been experiencing the SQL errors, although I have been working from home also. When you get the errors, have you screenshotted it the error and sent it to whoever is in charge of liaisoning in between your agency and alliance? I know about the alt shortcut keys because I was just on a call this week with alliance and our liaison.

Melissa Kane
First Vice President National Federation of the Blind of Missouri
Vice President National Federation of the Blind of Jefferson City
Sent from my iPhone

> On Mar 12, 2021, at 10:52 PM, Deborah Allen via Rehab <rehab at nfbnet.org> wrote:
> 
> Hello, I am using the most current version of jaws 2021. I will just list a few of the current problems. I switch between Internet explorer and chrome. I only use Internet explorer to sign because I have to. I do not use it for anything else. I have to use Internet explorer to sign in aware. However, I cannot change layouts or use combo boxes in Internet explorer. It takes some creativity to jump between the two and get things signed. 
> When I started using Chrome and the new version of Aware, I stopped being able to read documents in the attachments. I have also had difficulty with getting stuck in subject fields while trying to enter subjects  for case notes. The only way to get out is to cancel the case note and start over.
> 
> 
> another very aggravating issue has been going on since I started working from home. I randomly get errors when I try to save case notes and am unable to save the notes. When I get the error message, the Notes completely disappear, and I have to start over again. I have had to repeatedly re-enter casenotes over a dozen times before I can get them to safe. The error message says they are SQL errors. 
> These are not all of the problems, but it is a sampling. I have found workarounds, but I would like the more accessible aware I had quite a while ago. By the way, I also miss the JAWS Hot keys in this new version of aware. My state is moving to using Edge, which I hope will resolve my problems in aware. Sent from my iPhone
> 
>> On Mar 12, 2021, at 4:38 AM, Melissa Kane via Rehab <rehab at nfbnet.org> wrote:
>> 
>> Which browser are you using mostly? Also, which version of Jaws are you using? I am happy to help where I can. Explain more about the issues that you are having.
>> 
>> Melissa Kane
>> First Vice President National Federation of the Blind of Missouri
>> Vice President National Federation of the Blind of Jefferson City
>> Sent from my iPhone
>> 
>>>> On Mar 11, 2021, at 10:08 PM, Deborah Allen via Rehab <rehab at nfbnet.org> wrote:
>>> 
>>> Hello, I would appreciate hearing from others who use a aware and jaws. I am having more problems than ever with access to aware. Changing browsers just seems to change the problems. This is dictated and will probably contain mistakes that I cannot change. Sincerely, Debra
>>> 
>>> Sent from my iPhone
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