[Rehab] {Spam?} Re: Problems with aware

[David Andrews]

We don't use Aware, but I have seen similar 
issues with JAWS and other software, where combo 
boxes don't open up.  Sometimes a different 
browser works, on the program I was testing the other day, NVDA worked fine.

This is in part an Aware issue, they can use a 
different kind of control, and it is in part a 
JAWS issue, they obviously are not handling some kinds of things properly.

You need to lean on both, or nothing will change 
-- and you may be your agency, or your state's IT people!

Dave

At 07:44 AM 3/13/2021, you wrote:
>Hello, I appreciate your response. I have no 
>trouble with combo boxes or layouts in Chrome. 
>The combo boxes and layout menus are impossible 
>with Internet explorer with my system. I have 
>noticed that first letter navigation does not 
>work in combo boxes even in Chrome if I 
>accidentally arrow before I try first letter 
>navigation. Lately it seems like Every new 
>version of aware has its own glitches that need 
>to be worked out. I have shown the sql error 
>message to my agency liaison, ITS, and the 
>Alliance help person. They have had that 
>information for quite a while. The theories have 
>been that it is a URL or connection issue. 
>Fixing the URL reduced the number of incidents, 
>but it is still happening. Sent from my iPhone > 
>On Mar 13, 2021, at 4:29 AM, Melissa Kane via 
>Rehab <rehab at nfbnet.org> wrote: > > Sorry to 
>hear that you are having so many problems. As 
>far as the combo boxes go, I have noticed that 
>you cannot use the alt down arrow to expand them 
>as you used to be able to do. You either need to 
>tab to them or you need to use the C to reach 
>them and then press enter on them. Once you do 
>that, you have to immediately press the first 
>letter of the action that you want, or you have 
>to arrow through. Once  you have started 
>Arrowing down, you cannot switch to the first 
>letter to get to the option that you want. With 
>the layout tab, I can press enter on it and then 
>turn virtual PC cursor back on and then can 
>arrow to the options that I want. Unfortunately, 
>the alt shortcut keys are a known issue and they 
>have been working on them with Google and jaws. 
>We do not use aware for signing, so I can’t 
>help on that issue. I also have not been 
>experiencing the SQL errors, although I have 
>been working from home also. When you get the 
>errors, have you screenshotted it the error and 
>sent it to whoever is in charge of liaisoning in 
>between your agency and alliance? I know about 
>the alt shortcut keys because I was just on a 
>call this week with alliance and our 
>liaison. > > Melissa Kane > First Vice President 
>National Federation of the Blind of Missouri > 
>Vice President National Federation of the Blind 
>of Jefferson City > Sent from my iPhone > >> On 
>Mar 12, 2021, at 10:52 PM, Deborah Allen via 
>Rehab <rehab at nfbnet.org> wrote: >> >> Hello, 
>I am using the most current version of jaws 
>2021. I will just list a few of the current 
>problems. I switch between Internet explorer and 
>chrome. I only use Internet explorer to sign 
>because I have to. I do not use it for anything 
>else. I have to use Internet explorer to sign in 
>aware. However, I cannot change layouts or use 
>combo boxes in Internet explorer. It takes some 
>creativity to jump between the two and get 
>things signed. >> When I started using Chrome 
>and the new version of Aware, I stopped being 
>able to read documents in the attachments. I 
>have also had difficulty with getting stuck in 
>subject fields while trying to enter 
>subjects  for case notes. The only way to get 
>out is to cancel the case note and start 
>over. >> >> >> another very aggravating issue 
>has been going on since I started working from 
>home. I randomly get errors when I try to save 
>case notes and am unable to save the notes. When 
>I get the error message, the Notes completely 
>disappear, and I have to start over again. I 
>have had to repeatedly re-enter casenotes over a 
>dozen times before I can get them to safe. The 
>error message says they are SQL errors. >> These 
>are not all of the problems, but it is a 
>sampling. I have found workarounds, but I would 
>like the more accessible aware I had quite a 
>while ago. By the way, I also miss the JAWS Hot 
>keys in this new version of aware. My state is 
>moving to using Edge, which I hope will resolve 
>my problems in aware. Sent from my 
>iPhone >> >>>> On Mar 12, 2021, at 4:38 AM, 
>Melissa Kane via Rehab <rehab at nfbnet.org> 
>wrote: >>> >>> Which browser are you using 
>mostly? Also, which version of Jaws are you 
>using? I am happy to help where I can. Explain 
>more about the issues that you are 
>having. >>> >>> Melissa Kane >>> First Vice 
>President National Federation of the Blind of 
>Missouri >>> Vice President National Federation 
>of the Blind of Jefferson City >>> Sent from my 
>iPhone >>> >>>>> On Mar 11, 2021, at 10:08 PM, Deborah