[Riverside-San-Bernardino] Fwd: [ACB-Conversation] Fw: TSA Customer Service information

[Amanda Winkler]

Amanda Winkler

Begin forwarded message:

From: Becky Davidson <beckyb1120 at gmail.com>
Date: August 30, 2021 at 1:37:35 PM PDT
To: ACB-Conversation at acblists.org
Subject: [ACB-Conversation] Fw: TSA Customer Service information



----- Forwarded Message -----
From: Buckland, Susan  <Susan.Buckland at tsa.dhs.gov>
To:
Date: Monday, August 30, 2021 3:40 pm
Subject: TSA Customer Service information



Greetings Disability and Medical Conditions Coalition Partners-

This email contains information about TSA?s Customer Service.  Please share and distribute this information throughout your networks.

CSM List:
While TSA maintains a list of Customer Service Managers nationwide, it is for internal use only. The public should use the TSA Contact Center and/or TSA Cares to reach TSA and coordinate assistance at the checkpoint.

TSA Cares: New Online Form!
You may now submit TSA Cares requests for assistance online at Contact Email | Transportation Security Administration (tsa.gov).
Please be sure to double check your information before submitting your form, paying particular attention to flight number and airport. It is also important to clearly outline the type of assistance you will need. We have created a bulleted list within the form to show examples of the types of requests we can accommodate, please use those bullets as a guide and expand on any details we need to know so we can prepare for your personal requests. The information you provide within the form is passed directly on to the airports and Passenger Support Specialists.
You will receive a confirmation email and relevant screening information after we receive your form. We encourage you to submit your request for assistance via the online form at least 72 hours in advance. As a best practice, we recommend that you submit your request for assistance directly after you make your flight reservations.

TSA Contact Center
We have enhanced the automated information on our main phone line, you can call 24/7/365 to hear detailed information on permitted and prohibited items (including firearms), medical supplies, electronics, claims, TSA PreCheck?, identification, and more! The information is available in English, Spanish, Mandarin, Arabic, Vietnamese, French, Portuguese, Japanese, Korean, Russian, German, and Punjabi.
We have made improvements to our online forms as well, you can select Compliment, Complaint, Information, TSA PreCheck?, TSA Cares, and Security to make sure your communication is directed to the right office within TSA.
We encourage you to check out these online resources. Please provide us feedback on your TSA Cares experiences using the compliment or complaint forms. We use the feedback we receive to track trends and make improvements ? and we share the kudos with leadership!

Marketing Materials
We have attached TSA Contact Center and TSA Cares print-quality PDFs in business card and bookmark styles. Please feel free to print and distribute to your community members as you?d like.


Thank you.





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