[SC-CSTD] AIRA: #On My Terms Means More Now than Ever Before

[Steve Cook]

Aira - Thursday, February 16, 2023 at 5:17 PM


#On My Terms Means More Now than Ever Before


Putting greater choice and control in the hands of our Explorers


A year ago in March, we introduced Aira Everywhere and declared our commitment to choice.  Our intention was to support you on whatever device was right for your task. With the introduction of an entirely new mobile app, we’re strengthening that commitment, and reminding one another of our north star, #On My Terms. 

Today we are announcing availability of the new Aira mobile app, called Aira Explorer, in the Google Play Store.  Testing continues on iOS and the new mobile app will follow in the Apple Store when we can ensure the best experience.

A New App, Not an Upgrade

It’s been a while since we first introduced our ground-breaking service.  Technology (and in particular access technology) has and will continue to change and advance.  Our new mobile app was built from scratch on a modern development platform and is designed to evolve as technology continues to evolve.   

What You Can Expect to Find  

The new mobile app offers a single experience on all devices and in all environments.  What you find as a feature in one, will be a feature in all.  And, with our new development platform, we’ll provide regular updates and fixes–for Android, for iOS, and for our web-based desktop application–much like the experience you have with other apps.  

New and Enhanced Features Add to Choice and Control  

Features fall into two categories, Task Efficiency and Improved In-App Experience.  Explorers have more choice and control, to self-direct assistance, than in the previous version of the Aira app.  Sometimes choice is in what you can choose, and sometimes choice means not having to choose.

Task Efficiency 

Enhanced features for increased efficiency: 

*	New – File sharing through messaging, it’s no longer necessary to get out of the app to share a file with your Agent.  
*	Refined call feedback and agent rating form, tell us about your app experience and about your Agent experience.
*	Revamped usage screen designed to work the way you work.
*	New – Option to use front or back-facing camera.
*	Improved search making it easier to identify Access partners.  

Improved In-App Experience 

Reduced friction improves the experience:

*	Same app, all platforms – move seamlessly between platforms. 
*	Sign in or sign up with your phone number or your email address. 
*	Functionality specifically for low vision including light and dark modes, and magnifier support.
*	New – Localized language support for Spanish and French.
*	New – More granular privacy settings to shut off camera and microphone, separately or together.  

Find the New Aira Mobile App in the Google Play Store

Everything you will find in the new mobile app is the result of an inclusive design approach, designed with and for the community.  Our beta testers worked tirelessly with our Engineering and Development team providing input, testing endless iterations and finally, in contributing to how we talk about what makes this app so special. Go to the Google Play Store and download the new mobile app today.

Resources for Getting Started

Frequently Asked Questions, Section 6: New Mobile App <https://aira.io/frequently-asked-questions/#newmobileapp> 

A short audio clip explaining the new messaging feature. <https://aira.io/wp-content/uploads/2023/02/Aira-Explorer-Messaging-Feature.mp3> 

A short audio clip explaining the new log in and home screen. <https://aira.io/wp-content/uploads/2023/02/Aira-Explorer-Log-In-and-Home-Screen.mp3> 

A short audio clip explaining the updates to the access offers screen. <https://aira.io/wp-content/uploads/2023/02/Aira-Explorer-Access-Offers-Screen.mp3> 

As always, thank you for being part of our community. Our Customer Care team is available daily from 6:00 am to 6:00 pm to answer your questions.

https://aira.io/new-mobile-app/

 

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