[SC-CSTD] FW: [New post] Update Chrome to Resolve JAWS Issues

Tue Jun 6 09:51:25 UTC 2023

Steve Cook

SteveCook at tweesecake.social

@CSTDofNFBSC at tweesecake.social

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From: Freedom Scientific Blog <donotreply at wordpress.com> 
Sent: Monday, June 5, 2023 8:40 PM
To: cookcafe at sc.rr.com
Subject: [New post] Update Chrome to Resolve JAWS Issues

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Elizabeth Whitaker posted: " On Friday, June 2, we reported an issue with Google Chrome Version 114 and JAWS 2019, 2020, and 2021 where web page content could not be accessed by the Virtual buffer when initially launching the browser. Thanks to Google’s prompt response and dedicatio"  <https://blog.freedomscientific.com> Freedom Scientific Blog 

Update Chrome to Resolve JAWS Issues 

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Elizabeth Whitaker

Jun 5 

On Friday, June 2, we reported an issue with Google Chrome Version 114 and JAWS 2019, 2020, and 2021 where web page content could not be accessed by the Virtual buffer when initially launching the browser. Thanks to Google’s prompt response and dedication to accessibility, this issue was resolved quickly, leading to a solution that restores access to the Chrome browser for all versions of JAWS. To solve the problem, download the latest version of Chrome, 114.0.5735.110, then restart Chrome to begin using the updated version.

This update will not occur automatically. You will need to use one of the following methods to download it.

Update Chrome from the Address Bar

To update Chrome from the address bar:

1.    Open Chrome.

2.    If you are not in the Address Bar, press CTRL+L to navigate there.

3.    Type or paste the following: chrome://help

4.    Press ENTER. Chrome will automatically update. JAWS will notify you that Chrome is checking for updates, and alert you when Chrome is up-to-date.

5.    Close Chrome, then launch it again for the update to take effect. From the Help screen, press B to locate the Restart button and press ENTER to close Chrome. You may need to perform the above steps to activate the JAWS Cursor, then activate the Virtual PC Cursor to access the content on the Help screen.
Note: Alternatively, press ALT+F4 to close Chrome.

Update Chrome from the Help Menu

To update Chrome from the Help menu:

1.    Open your Chrome browser.

2.    Press ALT+F to access the Chrome menu, press UP ARROW to locate the Help submenu, then press ENTER.

3.    Press G to access “About Google Chrome.”

4.    Chrome will update automatically. JAWS will notify you that Chrome is checking for updates, and alert you when Chrome is up-to-date.

5.    Close Chrome, then relaunch it again for the update to take effect. From the Help screen, press B to locate the Restart button and press ENTER. You may need to perform the above steps to activate the JAWS Cursor, then activate the Virtual PC Cursor to access the content on the Help screen.
Note: Alternatively, press ALT+F4 to close Chrome.

6.    Once Chrome is launched, use one of the following keystrokes to verify you have version 114.0.5735.110.

7.    If using a keyboard with an INSERT key, press CTRL+INSERT+V while in Chrome to hear JAWS speak the version number.

8.    If using a laptop without an INSERT key, press CTRL+CAPS LOCK+V while in Chrome to hear JAWS speak the version number.

If you have any questions or need assistance, access this updated  <https://support.freedomscientific.com/Support/TechnicalSupport/Bulletin/1795> Technical Support Bulletin for the latest details, or send an email to  <mailto:training at vispero.com> training at vispero.com.

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