[stylist] FW: Microsoft Support Desk for People with Disabilitiesand/or Assistive Technologies

[Donna Hill]

Robert,
Thanks for passing this along. Looks great!
Donna 

-----Original Message-----
From: stylist [mailto:stylist-bounces at nfbnet.org] On Behalf Of Robert Leslie
Newman
Sent: Saturday, March 30, 2013 9:04 AM
To: writers nfb
Subject: [stylist] FW: Microsoft Support Desk for People with
Disabilitiesand/or Assistive Technologies

Hey you all – the information in this message comes from a tech support
staffer who I use to work with at the Nebraska Commission for the Blind.
Looks like Microsoft is open to giving tech support to the blind via phone
or email. So ah, could be that some of our questions about MS could be
answered by MS itself! 

 

 

From: Brandt, Jan [mailto:jan.brandt at nebraska.gov]
Sent: Friday, March 29, 2013 1:22 PM
Subject: Microsoft Support Desk for People with Disabilities and/or
Assistive Technologies

 

All Staff and Friends,

 

Attached is a communiqué forwarded by Curtis Chong, President of the NFB in
Computer Science.  It announces that effective February 1, 2013, the Support
Desk for People with Disabilities and/or Assistive Technologies is available
in North America.  This support is only for English speakers for the time
being, and for Microsoft products such as operating systems and Microsoft
software such as Office and Narrator.  According to Mr. Chong, you should
not expect Microsoft to provide in-depth support for programs such as
Window-Eyes, System Access, NVDA, or JAWS.

 

Here are the contact numbers and email support:

 

Direct Telephone Line: 1-800-936-5900

TTY: 1-800-892-5234

Weekdays: 5 A.M. - 9 P.M. (Pacific Time)

Weekends: 6 A.M. - 3 P.M. (Pacific Time)

Email Support:
https://enable.microsoft.com/eform.aspx?productKey=enablefeedback
<https://enable.microsoft.com/eform.aspx?productKey=enablefeedback&ct=eformt
s> &ct=eformts

 

If you use this support service, Mr. Chong would like to hear from you.  He
can be reached at curtischong at earthlink.net.  Please read the attached
document first to know all the details of the support.

 

Jan L. Brandt, CVRCB/Program Specialist

Nebraska Commission for the Blind and Visually Impaired

906 East 25th Street, Suite A

Kearney, Nebraska  68847

(308) 627-8949