[Trainer-talk] Freedom Scientific Technical Support Specialist Needed

[David Andrews]

>
>Freedom Scientific Technical Support Specialist Needed
>
>Provides assistance to Freedom Scientific 
>dealers and customers via email and the 
>technical support telephone hotline.  there are 
>full time position at the company facility, as 
>well as contract positions available. Shift 
>start and end times are assigned based on business needs and subject to change.
>
>Essential Duties and Responsibilities include the following:
>
>•  Responds to telephone calls requesting technical support
>•  Responds to email requests for tech support
>•  Identifies, researches, and resolves 
>technical problems, referring more complex 
>problems to a supervisor or products escalation staff
>•  Logs and tracks calls using trouble ticket database
>•  Follows instructions and pre-established 
>guidelines to perform the functions of the job
>
>Technical Requirements Include but not limited to:
>
>• Experience using, configuring and troubleshooting -
>
>* Freedom Scientific Software
>* Freedom Scientific Hardware
>* Windows Operating Systems
>* Microsoft Office Applications
>* Instant Messaging Applications
>* Internet Browser Applications
>* Third Party Email Applications
>* Personal Computer Hardware
>
>Personal Requirements Include but not limited to:
>
>•  Excellent written and verbal communication skills.
>•  Able to communicate effectively with customers via telephone.
>•  Able to work alone or as part of a team.
>•  Able to handle difficult or stressful situations.
>•  Able to follow written processes and specific verbal instructions.
>•  Independent learner with a desire for knowledge.
>•  Strong desire to provide world-class customer support.
>
>Education/Experience:
>
>•  One-year certificate from college or 
>technical school, or a minimum 2 years assistive 
>technology experience and/or training.
>•  Expert knowledge of Freedom Scientific JAWS software
>•  Knowledge of all other Software and hardware 
>products of Freedom Scientific
>•  Knowledge of Windows operating systems (Win 
>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
>•  Familiarity with Microsoft Office 
>applications, Internet Explorer and  E-mail 
>applications such as Outlook, Outlook Express and Eudora
>•  Familiarity with hardware troubleshooting 
>(desktops, laptops, synthesizers, Braille displays and Note Takers
>•  Ability to learn call track database system and other related applications
>•  Fluent in creating, modifying and reading grade II Braille text helpful
>
>Salary: Depends on knowledge level & experience
>
>Closing date:  Opened until filled
>
>Interested Parties Please Send Resumes to:
>Bryan Carver, Tech Support Director
>e-mail: <mailto:BryanC at freedomscientific.com>BryanC at freedomscientific.com

                         David Andrews:  dandrews at visi.com
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