[Trainer-talk] outlook 2010 excel attachments

[CathyAnne]

I've had this problem. I downloaded the outlook temp folder cleaner and it worked beautifully. 

The Outlook temp folder is the folder that Outlook uses to temporarily open documents. 

I'm not sure how it gets corrupted but I found it helps to clean it out when I have problems with attachments.. 

You can download the outlook temp folder cleaner application at:

http://www.howto-outlook.com/products/outlooktempcleaner.htm

CathyAnne

CathyAnne Murtha
Director
Access Technology Institute
www.blindtraining.com
Phone: (520) 300-7859
FAX: (800) 987-6198
Twitter: AccessTechInst
Facebook: www.facebook.com/blindtraining 


On Mar 4, 2013, at 12:12 PM, Laine Amoureux <laine.amoureux at gmail.com> wrote:

> Hello all, I am in need of some help! :)
> I have a client with a machine running Win7, Microsoft2010, and JAWS 13.
> 
> When, using Outlook, he moves to the attachment list, either using
> Windows keystrokes, or JAWS key strokes, and navigates to the excel
> attachment, and presses enter to open the attachment nothing happens,
> and he is no longer able to interact with the e-mail attachment list
> or e-mail.. body. In addition, if there are multiple attachments, and
> the excel attachment is first in the list he is unable to arrow past
> it to the other attachments.
> I have worked with it, and have no difficulty following the exact same
> steps. The only difference is the amount of time it takes him to press
> key strokes, or move his hand from the arrow keys to the enter key to
> press enter; he moves slowly around the keyboard, and no amount of
> training is going to change that... When he is arrowing among
> attachments he waits for JAWS to finish speaking, and by the time that
> happens the document has at least started loading in preview...
> Steps we are using:
> From the body of an e-mail use Windows key strokes "shift + tab" to
> move to the attachment list. Press right arrow to locate the desired
> attachment, press enter to open the attachment.
> or
> From the body of the message, press jaws key stroke "insert + a" to
> move to the attachment list. Press right arrow to locate the desired
> attachment, press enter to open.
> 
> I spoke with our IT team, and they believe that there is a registery
> problem, and the bridge between outlook and excel is causing a clitch,
> when the excel document loads in the preview viewer of the body of the
> e-mail.  I ran Microsoft and JAWS updates, and I worked with a few
> Outlook settings, including disabling preview mode, and could not find
> a solution.
> When it comes to cleaning the registery, or uninstalling/reinstall
> Microsoft, I am not comfortable addressing such issues, and asked the
> client to have his tecnician look at it. His technician proceeded to
> recreate the problem, and indicated there was no problem, when he
> double clicked the attachment it opened just fine, and he looked at
> the registery any way, and didn't find a problem... P.S., the agency
> IT team does not perform routine maintence on client computers, but
> they do help me identify possible problems/solutions, to help guide
> the technicians who do work on client machines.
> Are there any outlook settings that would disable the preview mode,
> that would still allow the user to access the attachments? I found one
> setting that disables preview, but when I enable it and return to the
> E-mail I'm prompted that the e-mail has no attachments...
> Are there any JAWS settings that I'm missing?
> Would you have any tips/tricks/words of wisdom when it comes to
> Microsoft suite, and repairing etc?
> Thanks
> Laine Amoureux
> Statewide Assistive Technologist
> Idaho Commission for the Blind & Visually Impaired
> 341 W Washington St, Boise ID 83702
> 208-639-8372
> e-mail: lamoureux at icbvi.idaho.gov or laine.amoureux at gmail.com
> 
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