[Trainer-talk] Problem with Terms of Use Acceptance Form: Accessibility Issue or Operator Error?

[Nusbaum, Christopher]

Dean:

Thank you for these workarounds. I did not know about them, so I would agree that this still is an accessibility problem. The workarounds, IMO, are a bit obscure, so the average JAWS user would probably not know them. Someone on the WebAim list suggested that text or a tooltip be added to alert users of the workarounds you listed below. This could solve the problem.

Chris

Christopher A. (Chris) Nusbaum, Intern
Technology Services Department
Assistive Technology Program
Carroll County Public Schools
Phone: (410) 751-3428
Cell: (443) 547-2409
Email: canusba at carrollk12.org


-----Original Message-----
From: Dean Martineau [mailto:dean at topdotenterprises.com] 
Sent: Thursday, July 17, 2014 11:15 AM
To: Nusbaum, Christopher; 'List for teachers and trainers of adaptive technology'
Subject: RE: [Trainer-talk] Problem with Terms of Use Acceptance Form: Accessibility Issue or Operator Error?

You probably did all this, but did you try the JAWS cursor, both with and without the virtual cursor active (Insert+z?) Also, and I suspect this won't work, did you route virtual to pc with insert+delete, then try say all?
This strikes me as an accessibility problem anyway since most people won't know about these workarounds. 

Dean


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-----Original Message-----
From: Trainer-talk [mailto:trainer-talk-bounces at nfbnet.org] On Behalf Of Nusbaum, Christopher via Trainer-talk
Sent: Thursday, July 17, 2014 5:36 AM
To: List for teachers and trainers of adaptive technology; WebAIM Discussion List
Subject: [Trainer-talk] Problem with Terms of Use Acceptance Form:
Accessibility Issue or Operator Error?

Good Morning Listers,

As many of you are probably aware, I currently work as an intern in my local school system's IT department, specializing in supporting and maintaining our assistive technology as well as evaluating our in-house software for accessibility and providing feedback to the developers. I encountered a problem yesterday which I am not sure whether I should bring to the developers because I don't know whether to deem it an accessibility problem or an operator error.

There is a portion of our in-house Web portal which requires that each employee accept an "Acceptable Use Policy," or a Terms of Use agreement, before we are granted full access to the Internet. I first tried to bypass the agreement by pressing JAWS key + F5 and going directly to the accept button. However, something in the software recognizes when one has not read through the entire agreement and presents an error dialogue which asks the user to read through the entire document. When I did this, however, the system still gave me the same error. It seems that it relies on the position of the PC cursor to determine whether the full document has been read. When I down-arrowed through the agreement, the JAWS cursor moved, but the PC cursor did not move with it. I had to have one of the sighted techs move the PC cursor to the end of the scroll bar with the mouse in order for the acceptance to go through. Is there something I'm missing? Is there a way to move the PC cursor along with the JAWS cursor? If not, I would consider this an accessibility concern. What, then, would your suggestion be to our developers to fix it? Any help would be appreciated.

Thanks in advance,

Chris

Christopher A. (Chris) Nusbaum, Intern
Technology Services Department
Assistive Technology Program
Carroll County Public Schools
125 North Court Street
Westminster, MD 21157
Phone: (410) 751-3428
Cell: (443) 547-2409
Email: canusba at carrollk12.org

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