[Trainer-Talk] Computer issue

[Graham Mehl]

Hi Sarah,
Depends on what application you are writing your document in. A number of
applications like MS word will periodically make automatic backups while the
document is open. These backups  are placed in a temporary filename, which
starts with a tilde character. The temporary file is usually saved in the
same folder the original document is. This automatic backup is used in case
the application closes incorrectly. So it sounds like your scenario. The
backup file is saved in a binary format that openly the application can
understand. If a user tries to open this file you typically get the square
characters you are talking about. 

I would check to make sure the file you are opening is not the backup file
starting with a tilde character.  In MS word depending on your version will
have a recovery panel that will ask if you want to recover and or use the
original file or the backup copy.

--
Graham Mehl
blind at trailstone.com
NFB Central Maryland Chapter, Vice President
LCB graduate, 2016



-----Original Message-----
From: Trainer-Talk [mailto:trainer-talk-bounces at nfbnet.org] On Behalf Of
Sarah Harris via Trainer-Talk
Sent: Wednesday, September 21, 2016 10:53 AM
To: trainer-talk at nfbnet.org
Cc: Sarah Harris <sarahandfamily04 at gmail.com>
Subject: [Trainer-Talk] Computer issue

   Good morning. I have a laptop running windows 10 and Jaws. The computer
often freezes while I'm writing a document, so I have to close then reopen
the file. For some reason, the book I'm writing now has squares in it, and
Jaws will no longer read the file. It worked fine yesterday. Is there
anything I can do to remove the squares and return the file to its original
format? Thank you.       Sarah 

Sent from my iPhone
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