[Trainer-Talk] Wondering if anyone else is experiencing having difficulty updating their Braille Sense 6 to the latest firmware?

[Kat Bottner]

Hi Everyone,
I wanted to reach out, as I just experienced  when trying to update my Braille Sense 6 to the most recent firmware, I get a message that says please close all apps. This happens when I try to update it online as well as off-line. A as far as I know no apps are running, unless they automatically run in the background and I am not aware of this. if anyone can assist, that would be greatly appreciated. I am also willing to call tech-support for assistance.

Thanks,
Kat