[Trainer-Talk] Google Voice on the web

[Humberto Avila]

Dear Kelsy,  

Thanks for asking your question. This is a very relevant question actually, as many of us have had to rely on systems like Google Voice to interact with clients during the pandemic. 

I use Google Voice personally. I regularly call into NFB Newsline® service with Google Voice. What I do, is simply use my single letter navigation keys in JAWS or NVDA to interact with the main Google Voice page. For example, anywhere in that page, if I want to call, I usually press 'E' to get to the Enter a name or Number edit box. With this box, I can type in, say, the NFB Newsline number, which I know by memory, but I can also input a contact name in here. Once I type in the number, I press Enter. While the Google Voice system initializes my call, I get placed immediately on the “Hang up” button. Pressing Shift+Tab a couple of times brings me to the “Open Keypad” button. Once I activate with Spacebar or Enter, I do a tab also a number of times until I am placed in a “DialPad Entry box” edit field. Note I can use letter 'E' again like I've used to input the number, to get there. When I am in this text field, and Forms Mode / Focus Mode is turned on, I can just dial in numbers to send to the automated system — in my case, operating the Newsline system and choosing the publication(s) I like to read. 

That's Google Voice in a nutshell. Note that you can also use the texting and voiceMail checking functions of Google Voice; pressing the Apostrophe (') key will take me to the “Calls,” “Messages,” and other relevant tabs on the page which invoke those particular functions. You can enable browser-based notifications to answer incoming calls and receive texts in real-time just like if it were an actual neat desk phone. Answering calls is a matter of going to the bottom of the page and pressing Shift+B (button) to find the answer call button. 

Hope all this helps. Feel free to email me off list if you have more questions. 

Sincerely, 
Humberto 


“Be kind; for everyone you meet is fighting a really hard battle.” — πλατο 



> On Mar 26, 2022, at 1:21 PM, Kelsey Nicolay via Trainer-Talk <trainer-talk at nfbnet.org> wrote:
> 
> Hello, I have very limited experience with Google Voice (I have a Google Voice number but haven’t really used it much until now). However, I will need to use it regularly for the next several weeks and was curious whether the web version is accessible with JAWS or NVDA. I had no issues setting up my Google Voice number, but where I’m running into trouble is trying to answer a call and use thekeypd. It seems you can dial using the edit field, but if you have to use an automated system, you have to locate the keypad atab to each number. Anyone have experience with this? a
> 
> Sent from Kelsey Nicolay’s iPhone 
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