[Trainer-Talk] Very strange computer issue

[Andrews, David B (DEED)]

I think there was a Microsoft update bug that caused this -- but it was a year or two ago, I think.

Dave



-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Raul Gallegos (NAGDU) via Trainer-Talk
Sent: Wednesday, May 4, 2022 10:55 AM
To: 'List for teachers and trainers of adaptive technology' <trainer-talk at nfbnet.org>; 'Jim Portillo' <portillo.jim at gmail.com>
Cc: Raul Gallegos (NAGDU) <rgallegos at nagdu.org>
Subject: Re: [Trainer-Talk] Very strange computer issue

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Hello Jim, I have seen similar behavior happen with other computers. In one specific case, the issue ended up the ram going bad. In my case with that one, it was under an HP warranty and they replaced the computer. Apparently, because the ram was ingegrated into the main board, it was more cost-effective to replace the entire unit. This was an HP Pavillion X360, and it happened about 4 years ago. I'm not suggesting that this may be the problem, but constant reboots like how you describe usually mean some kind of hardware failure.

Good luck.


-----Original Message-----
From: Trainer-Talk <trainer-talk-bounces at nfbnet.org> On Behalf Of Jim Portillo via Trainer-Talk
Sent: Wednesday, May 4, 2022 10:07 AM
To: Jim Portillo <portillo.jim at gmail.com>
Cc: Jim Portillo <portillo.jim at gmail.com>
Subject: [Trainer-Talk] Very strange computer issue

Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It's one of the best I've had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn't, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I've never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.

Thanks.

Jim



I couldn't tell if anything was going on,